Summary
Work History
Education
Skills
learners licence
Hobbies
Timeline
Generic

Lavina Smallwood-Tapau

Hight School Student
QLD

Summary

Driven and customer-focused, excelled at McDonald's Restaurant by enhancing customer satisfaction and fostering a positive work environment. Demonstrated exceptional teamwork and communication skills, alongside proficient time management. Achieved notable improvements in service efficiency and cleanliness, showcasing a commitment to excellence and a flexible approach to work demands.

Work History

Crew Member

McDonald's Restaurant
Townsville, QLD
04.2024 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Education

No Degree - Early Childhood Education

Thuringowa State Hight School
Townsville, QLD
04.2001 -

Skills

Customer Service

Customer Engagement

Time Management

Teamwork and Collaboration

Inventory Restocking

Clear Communication

Verbal and written communication

Integrity and Honesty

Flexible Schedule

Resilience and persistence

learners licence

Currently learning how to drive

Hobbies

HOBBIES:

  • Currently learning how to drive, looking for a second job to save for a car by the end of the year.
  • Going out with Families and friends.
  • looking for apprenticeships/tafe before 2025.
  • baking.
  • Furnishing and Graphics.


Timeline

Crew Member

McDonald's Restaurant
04.2024 - Current

No Degree - Early Childhood Education

Thuringowa State Hight School
04.2001 -
Lavina Smallwood-TapauHight School Student