Lavinia Marekera

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Drove bottom-line results through rigorous financial analysis, cost containment measures, and efficient capital deployment strategies.
• Prepared annual budgets with controls to prevent overages.
• Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
• Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Ensure business managers fully understand quality indicators for each individual support being provide as well as knowing how to demonstrate the outcomes.
• Quality indicators for compliance in the following areas:
• Upholding each participant’s legal and human rights
• Communication is carried out in a transparent and respectful manner
• Privacy and dignity are considered paramount
• Individual choice is supported
• Robust policies and procedures that prevent discrimination or abuse
• Reportable incidents are immediately followed up
• ensuring your NDIS business has robust operational procedures in place to offset risk.
• Developing a culture of high quality management will ensure your business is well placed when it comes to meeting complex needs of your clients.

• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Developed effective training plans based on department needs and objectives.
• Educated participants , stakeholders and staff on proper use of products and systems.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

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• Select, develop and retain qualified staff, as well as trained 20+ new staff annually
• Research requirements of all regulatory agencies, implement policies and procedures based on findings and ensure company wide adherence
• Led company wide Quality Assurance and Performance Improvement program and made recommendations to reduce employee turnover, increase staff retention, revenue and quality of care.
• Provide support in the event of surveys or audits by external agencies including submission of plans of correction.
• Respond to company grievances and alleged violation of rules, regulations, policies, procedures and standards and recommend investigative procedures.
• Implement audits, patient and staff interviews and surveys

• Managed clinical caseload of 75 residents w
• Interviewed, hired and mentored up to 20 nurses
• Educated families and nurses regarding care being received and care planning
• Built trusting relationships with families and residents and other stakeholders requiring in home nursing care and developed strategies for managing difficult concerns.
• Compiled documentation required for quality compliance and funding purpose
• Introduced and applied use of AN-NAC funding tool
• Volunteered for initiatives involving patient safety, nurse retention, management efficiency and development of new areas of business, such as a skilled nursing division.

• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Lead Organisation through Aged care commissioner compliant and accreditation
• Applied and implemented sytems in place to ensure Aged Care Quality Standards (the Quality Standards) are followed ensuring that the care and services are:
• safe
• high quality, and meet the needs and preferences of the people under their care.
• Participated in writting responses to the commissioner and provide timely evidence requirements that show providers have met the standards.
• Ensured Clinical governance supports safe, quality clinical care and good outcomes through
• leadership behaviours
• policies
• procedures
• responsibilities
• relationships
• planning, monitoring and improvement mechanisms