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Lavinia Olivia Ainea
Brookfield,VIC
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Proactive COVID-19 Support Specialist skilled at handling diverse and rapidly changing technical needs. Devoted provider of ceaseless technical support for facility and medical resource needs. Eager to adapt IT realities to meet ever-evolving COVID-19 combat efforts. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in software. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Kmart - Checkout / Customer Service
Kmart
09.2022 - 12.2022
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Collaborated with team members to improve overall response times and service quality.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
COVID-19 Data Entry Staff Member
ManpowerGroup
09.2021 - 03.2022
- Streamlined workflow for healthcare professionals by efficiently handling high volumes of data entry tasks.
- Supported the creation of accurate and timely reports by entering, analyzing, and auditing COVID-19 data as per project requirements.
- Elevated organizational reputation as a reliable source of up-to-date COVID-19 information via diligent attention to detail in data entry tasks.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Triaged support questions from on-site personnel and clients accessing remote systems.
- Provided exceptional customer service when addressing inquiries from medical staff or patients regarding test result status.
- Assisted in monitoring trends and patterns in COVID-19 cases by consistently maintaining accurate records of testing outcomes.
Call Center Representative /Customer Service Representative
Coles Online
07.2020 - 12.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Processed debit and credit card and electronic check payments.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Followed up with customers about resolved issues to maintain high standards of customer service..
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer calls and emails to answer questions about products and services.
Warehouse Worker
TT Warehousing
08.2019 - 07.2020
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Moved furniture and boxes using utility dolly and truck ramp.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Strapped items down over protective padding to secure throughout transportation.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by..
- Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
- Packed, weighed and shipped items per customer specifications.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Picked and packed order items.
- Restocked products and rotated items according to standard procedures.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Created shipping labels to complete daily order processing.
- Kept work areas neat, clean and free from debris.
- Checked product levels and recommended new purchases.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Labelled products, rotated stock and fronted merchandise for appealing display.
- Operated manual pallet jacks and forklifts to move and store materials.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Operated tape machines, scales and label printers to package items correctly.
- Placed, tagged, and secured merchandise in diverse designated areas.
Food Process Worker
Speirs Food Limited
09.2016 - 02.2018
- Facilitated clear communication among team members, fostering a positive working environment that encouraged collaboration towards common goals.
- Ensured consistent product quality by conducting thorough inspections and adhering to strict food safety guidelines.
- Checked and controlled food-making equipment.
- Observed company safety procedures and standards when operating machinery, using sharp tools and handling chemicals.
- Collaborated with team members to complete daily tasks in a timely manner, contributing to overall operational success.
- Loaded and operated defining and skinning machines.
- Streamlined packaging processes for increased productivity and reduced waste, utilizing efficient packing techniques.
- Maintained clean work areas for optimal food quality.
- Kept work areas neat, clean, and properly sanitized.
- Kept machines clean, organized, and tidy at all times.
- Removed products from line that did not meet quality standards.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Medical Receptionist Volunteer
Marton Family Medical
01.2015 - 01.2016
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Completed patient referrals to other medical specialists.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
Education
Graduate Certificate -
Rangitikei College
New Zealand11.2016
Graduate Certificate - NZQR Level 123
Rangitikei College
New Zealand11.2016
Graduate Certificate -
Marton Primary School
New Zealand12.2011
Skills
- Data Entry Software
- Call Centre
- Database Administration
- Administrative
- Problem-Solving
- Time Management
- Customer Service
- Data Entry
Software
Spreadsheet
Social Media
Data Analysis
Timeline
Kmart - Checkout / Customer Service
Kmart
09.2022 - 12.2022
COVID-19 Data Entry Staff Member
ManpowerGroup
09.2021 - 03.2022
Call Center Representative /Customer Service Representative
Coles Online
07.2020 - 12.2021
Warehouse Worker
TT Warehousing
08.2019 - 07.2020
Food Process Worker
Speirs Food Limited
09.2016 - 02.2018
Medical Receptionist Volunteer
Marton Family Medical
01.2015 - 01.2016
Graduate Certificate -
Rangitikei College
Graduate Certificate - NZQR Level 123
Rangitikei College
Graduate Certificate -
Marton Primary School
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