Lavinija KUZMANOSKI
Mortdale,NSW
Summary
Proven track record in enhancing customer satisfaction and efficiency, notably at Millennium Services Group, through expert time management and eco-friendly practices. Excelled in roles requiring strong communication skills and adaptability, achieving a zero-complaint record and significantly improving cash handling procedures. Demonstrates a blend of quality control and relationship building, pivotal in fostering team collaboration and customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Cleaner
Millennium Services Group
07.2019 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
Casino Cashier
THE SLOT CASINO
01.2017 - 05.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Ensured timely replenishment of cashier supplies such as coin rolls and receipt paper, minimizing downtime due to shortages.
- Improved overall departmental performance by actively participating in ongoing training sessions and incorporating feedback from evaluations.
- Streamlined cash handling procedures for improved efficiency and reduced errors.
- Contributed to a positive gaming environment by providing friendly, professional service to all casino guests.
- Paid winnings and collected losing bets as established by rules and procedures of each specific game.
- Promoted a safe working environment by promptly reporting any observed safety hazards or potential security breaches to management.
- Handled large sums of money responsibly while executing transactions quickly without compromising accuracy.
Salesperson
Supermarket
04.2013 - 10.2016
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Kept detailed records of daily activities through online customer database.
Education
Diploma - Leadership And Managment
Pacific Training Group
Sydney, NSW03.2022
MBA -
Europian University
Skopje, North Macedonia03.2014
BBA - Business Administration
South East European University
Tetovo, North Macedonia10.2010
Skills
Customer Service
Communication and Interpersonal Skills
Team Collaboration
Teamwork and Collaboration
Adaptable and Flexible
Productivity and Time Management
Problem-Solving
Excellent Communication
Active Listening
Quality Control
Relationship Building
Basic Maintenance Knowledge
Languages
Macedonian
Native or Bilingual
Serbian
Full Professional
Bulgarian
Limited Working
Timeline
Cleaner
Millennium Services Group
07.2019 - Current
Casino Cashier
THE SLOT CASINO
01.2017 - 05.2019
Salesperson
Supermarket
04.2013 - 10.2016
Diploma - Leadership And Managment
Pacific Training Group
MBA -
Europian University
BBA - Business Administration
South East European University
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