Lavleena Atre
Brisbane,QLD
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
16
16
years of professional experience
Work History
Account Manager - SME Expansion
MYOB
02.2022 - Current
- Spearheaded strategic initiatives to significantly expand the SME customer base, driving remarkable revenue growth and market penetration.
- Cultivated and nurtured robust relationships with clients, delivering bespoke solutions to meet their unique needs.
- Orchestrated seamless collaboration across cross-functional teams to develop and implement highly effective sales strategies, resulting in unparalleled customer satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Set clear sales goals to identify activities and behaviours to advance the sales process and close deals.
- Achieved and exceeded company-defined sales quotas.
Media Sales Consultant
News Corp Australia
08.2021 - 12.2021
- Optimized nationwide sales opportunities and customer services for NewsCorp's print and digital platforms, showcasing unparalleled sales acumen.
- Expertly assisted advertisers in crafting innovative advertising solutions across various media channels, amplifying brand visibility and impact.
- Handled inbound and outbound customer interactions with finesse, leveraging advanced CRM platforms to ensure seamless customer experiences.
- Provided expert advice on media planning, buying, and strategy development for a diverse range of clients.
- Helped customers in determining design and layout of sold and spec ads.
- Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
Business Manager
Decisive Analytical Systems Pvt Ltd
02.2014 - 10.2017
- Commanded large-scale budget accounts with finesse, consistently exceeding project goals and delivering exceptional results.
- Pioneered groundbreaking marketing and sales plans, collaborating closely with senior management to drive organizational growth and success.
- Championed a customer-centric approach, diligently reviewing feedback to implement service enhancements, resulting in elevated customer satisfaction levels.
- Gain the ample amount of onboard work experience in Website Analytics, Automation and Marketing Automation
Deputy Manager - Customer Relations
Kotak Mahindra Bank
05.2010 - 10.2013
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Worked as a critical person for Internet Banking and mobile banking activation.
- Understand customer's profiles and requirements and develop plans to address them
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Deepen Business accounts, Savings accounts, and Term deposit relationships from mapped customers.
- Made communication with newly acquired account customers for activation on Mobile Banking/ Internet Banking, E-tax collection, Bill-pay, and other services to make it transactional.
- Cross-sell of banking products to mapped customers
- Resolve customer complaints quickly and effectively to maintain a complete relationship record for assigned customer accounts.
Bancassurance Officer
HDFC Bank
06.2009 - 05.2010
- Handled operations and advisory for fund management and HDFC Standard Life Insurance plans.
- Responsible for giving exclusive financial services to HDFC Bank's elite customers.
- Trained bank staff insurance and financial services sales.
- Provided information on company's financial products according to the customers need
Associate Financial Services Manager
ICICI Prudential Life Insurance
08.2008 - 06.2009
- Recommended strategic asset allocations based on individual client needs, optimizing portfolio performance potential.
- Provided financial services and resolved customer queries. Suggested them the different portfolios of Investments with the company's Insurance Plans.
- Handled responsibilities like helping customers by analyzing their risk-taking capacity and managing their financial portfolios.
Education
Post Graduate in Finance And Insurance Management - Finance And Insurance
International School of Business & Media
Pune, IndiaBachelor of Commerce - Business Economics And Accounting
Swami Ramanand Teerth Marathwada University
Yashwant College, NandedSkills
- Client Relationship Building
- Strategic Account Planning
- Opportunities Identification
- Sales Techniques
- Website Analytics
- Marketing Automation
- Business Development
- Retail Banking
Craft
I like to spend my weekends with clay art and teaching my son how to make clay Tea Coasters and terracotta accessories.
Timeline
Account Manager - SME Expansion
MYOB
02.2022 - Current
Media Sales Consultant
News Corp Australia
08.2021 - 12.2021
Business Manager
Decisive Analytical Systems Pvt Ltd
02.2014 - 10.2017
Deputy Manager - Customer Relations
Kotak Mahindra Bank
05.2010 - 10.2013
Bancassurance Officer
HDFC Bank
06.2009 - 05.2010
Associate Financial Services Manager
ICICI Prudential Life Insurance
08.2008 - 06.2009
Post Graduate in Finance And Insurance Management - Finance And Insurance
International School of Business & Media
Bachelor of Commerce - Business Economics And Accounting
Swami Ramanand Teerth Marathwada University
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