Lavy Virk
Sydney
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Coordinator
Beyond Able Care
01.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Employment Support worker
Breakthru
05.2023 - Current
- Prepare and deliver employment support to the individual & their employers, in line with the client’s wishes and employer needs as highlighted through Vocational Profiling/Discovery, Planning Meeting, Employer Discovery & Negotiations, Workplace Analysis, Job Analysis & Task Analysis
- To acquire or complete risk assessments where appropriate
- Implement tools and activities consistent with the Employment goals and Support Plans
- Work collaboratively in a team environment to deliver person centered active supports to the clients
- Enable clients to be as actively involved as possible in decisions concerning their life choices
- Prepare clients for Communication in social and workplace situations
- Preparing for Resume writing and interview skills
- Implementing Strategies to find suitable job opportunities
- Raising awareness for employee rights and responsibilities
Youth/ Disability Support worker
The Junction Works
08.2020 - 05.2023
- Coordinate doctor appointments, exercise, recreation, and family visits to maintain schedule
- Provide Personal care to clients where required
- Complete administration work and paperwork Create detailed and individualized plans to best support clients
- Liaise with supervise to review cases and improve care
- Maintained safety with tidy, clean, and hazard-free home environments
- Kept detailed daily logs with care actions, client behaviors, and incidents
- Checked medication schedules and client needs to enforce medication administration standards team-wide
- Designed individualized plans detailing daily activities and needs for Young people
- Drove clients safely to social activities and appointments
- Adhered to company requirements for patient interactions and care standards
- Worked with children and parents to closely monitor and record social, behavioral and academic growth
- Assessed risk factors of clients and made referrals for further services
Recreational Activities officer
Estia Health
02.2017 - 08.2020
- Planned and coordinated monthly recreational and leisure calendar for facility population
- Developed recreational activities to teach decision making, physical fitness and social skills
- Conveyed informational resources tactfully
- Performed periodic inventory of materials required to fulfill recreational and leisure goals
- Ordered and maintained all recreational equipment
- Developed and monitored budgets for recreational activities
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
- Drafted structured recreation and leisure activities to support client health
- Kept athletic and games equipment and facilities organized and maintained
- Provided clear instruction to activity and program participants to deliver fun and maintain safety
- Factored-in abilities, needs and interests of participants in development of events and programs
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
- Implemented and developed programs to promote physical fitness, teamwork and healthy living
Education
Bachelor of Social Science - Child and Community
Western Sydney University
02-2026
Diploma of Community Services -
Star Community College
01.2022
Certificate 3 in Individual Support -
Star Community College
01.2020
Higher School Certificate -
Pendle Hill High School
01.2014
Skills
- Organizational Skills
- Schedule management
- Documentation Skills
- Activity planning
- Reporting Abilities
- Effective Communication
- Team Building
- Computer skills
- Problem Resolution
- Documentation abilities
Certification
- Working with Children Check
- NDIS workers screen check
- National Police check
- Provide First AID
- Manual handling certificate
Additional Information - References
Available upon request
Timeline
Service Coordinator
Beyond Able Care
01.2024 - Current
Employment Support worker
Breakthru
05.2023 - Current
Youth/ Disability Support worker
The Junction Works
08.2020 - 05.2023
Recreational Activities officer
Estia Health
02.2017 - 08.2020
Diploma of Community Services -
Star Community College
Certificate 3 in Individual Support -
Star Community College
Higher School Certificate -
Pendle Hill High School
Bachelor of Social Science - Child and Community
Western Sydney University
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