Lavy Singh Virk
Edmondson Park,NSW
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organisation.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Beyond Able Care
01.2024 - 06.2025
- Assisted in scheduling appointments and coordinating services for clients.
- Supported team in managing client inquiries and resolving issues promptly.
- Maintained accurate records of client interactions and service requests.
- Collaborated with service providers to ensure timely delivery of services.
- Learned to utilize CRM software for tracking client information and communications.
- Adapted quickly to changing priorities while maintaining high levels of service quality.
- Contributed to team meetings by sharing insights on client feedback and service improvements.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Employment Support Worker
Breakthru
02.2023 - 01.2024
- Assisted in training programs addressing employee relations best practices for staff members.
- Analyzed employee feedback to identify trends and recommend improvements in workplace culture.
- Supported management in performance evaluation processes by offering insights on employee engagement initiatives.
- Promoted harmonious working climate to boost morale and productivity.
- Leveraged team exercises, group discussions and videos to instruct participants.
- Implemented team feedback to recommend corrective action to senior leadership.
- Processed new hires, transfers, and separations.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
Youth Support Worker
The Junction Works
08.2017 - 02.2023
- Provided individual support to youth, fostering personal development and emotional well-being.
- Developed and implemented engaging activities to promote social skills and teamwork among participants.
- Assisted in crisis intervention, ensuring the safety and stability of at-risk youth in challenging situations.
- Collaborated with multidisciplinary teams to create tailored care plans addressing specific needs of each youth.
- Monitored progress of youth, documenting behavioral changes and recommending adjustments to intervention strategies.
- Facilitated workshops focused on life skills, empowering participants to make informed decisions and build confidence.
- Maintained accurate records of interactions and developments, ensuring compliance with organizational policies and procedures.
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
Education
Diploma of Finance And Mortgage Broking
TAFE NSW
NSW09-2025
Certificate IV in Finance And Mortgage Broking
Entry Education
06-2025
Bachelor of Social Science ( Child And Community)
Western Sydney University
Sydney, NSW11-2017
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- Proficiency in office programs
- Detail orientation
- Time management
- Active listening
- Problem-solving
- Multitasking Abilities
- Relationship building
- Excellent communication
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Service Coordinator
Beyond Able Care
01.2024 - 06.2025
Employment Support Worker
Breakthru
02.2023 - 01.2024
Youth Support Worker
The Junction Works
08.2017 - 02.2023
Diploma of Finance And Mortgage Broking
TAFE NSW
Certificate IV in Finance And Mortgage Broking
Entry Education
Bachelor of Social Science ( Child And Community)
Western Sydney University
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