Lavy Singh Virk
Edmondson Park
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organisation.
Overview
10
10
years of professional experience
Work History
Co-Director
Wisegroup Care
10.2022 - Current
- Streamlined operations for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Fostered an inclusive environment that valued diversity of thought, experience, and background among team members.
- Keeping records of professional accreditations through NDI Portal
- Utilized technology tools effectively to automate tasks where appropriate, freeing up time for higher-value activities.
- Developed innovative solutions to complex problems through creative problem-solving techniques and cross-functional collaboration.
- Maintained up-to-date knowledge on industry trends and competitors'' offerings, ensuring strategic advantage in the market.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service consistently.
- Managed budgets effectively, ensuring optimal allocation of resources for maximum impact.
- Managing records of participants and staff hours.
Service Coordinator
Beyond Able Care
01.2024 - 03.2025
- Assisted in scheduling appointments and coordinating services for clients.
- Supported team in managing client inquiries and resolving issues promptly.
- Maintained accurate records of client interactions and service requests.
- Collaborated with service providers to ensure timely delivery of services.
- Learned to utilize CRM software for tracking client information and communications.
- Adapted quickly to changing priorities while maintaining high levels of service quality.
- Contributed to team meetings by sharing insights on client feedback and service improvements.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Employment Support Worker
Breakthru
02.2023 - 01.2024
- Assisted in training programs addressing employee relations best practices for staff members.
- Analyzed employee feedback to identify trends and recommend improvements in workplace culture.
- Supported management in performance evaluation processes by offering insights on employee engagement initiatives.
- Promoted harmonious working climate to boost morale and productivity.
- Leveraged team exercises, group discussions and videos to instruct participants.
- Implemented team feedback to recommend corrective action to senior leadership.
- Processed new hires, transfers, and separations.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
Youth Support Worker
The Junction Works
08.2020 - 02.2023
- Provided individual support to youth, fostering personal development and emotional well-being.
- Developed and implemented engaging activities to promote social skills and teamwork among participants.
- Assisted in crisis intervention, ensuring the safety and stability of at-risk youth in challenging situations.
- Collaborated with multidisciplinary teams to create tailored care plans addressing specific needs of each youth.
- Monitored progress of youth, documenting behavioral changes and recommending adjustments to intervention strategies.
- Facilitated workshops focused on life skills, empowering participants to make informed decisions and build confidence.
- Maintained accurate records of interactions and developments, ensuring compliance with organizational policies and procedures.
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
Recreational Activities Officer
Estia Health
12.2015 - 09.2020
- Collaborated with cross-functional teams on facility improvement projects, enhancing the overall experience for program participants and visitors alike.
- Conducted regular assessments of facility equipment, proactively identifying maintenance needs and ensuring optimal functionality at all times.
- Boosted customer satisfaction by consistently providing exceptional service and addressing individual needs in a timely manner.
- Managed budget allocations effectively, optimizing resource utilization while maintaining high-quality programming.
- Enhanced participant engagement by developing innovative recreational activities tailored to diverse age groups and interests.
- Evaluated participant feedback regularly implementing necessary changes to improve programming quality continually.
- Organized special events such as holiday celebrations or themed parties to enrich community engagement and foster social connections among attendees.
- Promoted healthy lifestyle choices among participants by incorporating physical fitness components into various recreational activities.
Education
Diploma of Finance And Mortgage Broking
TAFE NSW
12-2025
Certificate IV in Finance And Mortgage Broking
Entry Education
06-2025
Diploma - Diploma of Community Services
Saddle On
Sydney, NSW11-2015
HSC -
Pendle Hill High School
Pendle Hill, NSW11-2014
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- Proficiency in office programs
- Detail orientation
- Time management
- Active listening
- Problem-solving
- Multitasking Abilities
- Relationship building
- Excellent communication
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Service Coordinator
Beyond Able Care
01.2024 - 03.2025
Employment Support Worker
Breakthru
02.2023 - 01.2024
Co-Director
Wisegroup Care
10.2022 - Current
Youth Support Worker
The Junction Works
08.2020 - 02.2023
Recreational Activities Officer
Estia Health
12.2015 - 09.2020
Certificate IV in Finance And Mortgage Broking
Entry Education
Diploma of Finance And Mortgage Broking
TAFE NSW
Diploma - Diploma of Community Services
Saddle On
HSC -
Pendle Hill High School
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