Lawm Pui Min Tun
28 Hudleston Rise ALEXANDER HEIGHTS,WA
Summary
Dedicated and detail-oriented professional with diverse experience in customer service, hospitality, and education. Proven ability to deliver exceptional service in fast-paced environments as a waitress and cashier, honing strong interpersonal and communication skills. Experienced tutor with a passion for education, adept at providing personalised academic support and fostering student engagement. Eager to transition into the field of optometry, bringing a commitment to patient care, a strong work ethic, and a desire to contribute to the well-being of others. Ready to leverage a unique skill set to succeed in a Doctor of Optometry program and make a positive impact in the healthcare field. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
4
4
years of professional experience
Work History
Tutor
Balga Senior High School
06.2023 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
Customer Service Cashier
Valleygirl
08.2023 - Current
- Maintained a clean and organised workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilised POS system to handle customer cash and credit card transactions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Waitress
Han`s Cafe
07.2020 - 06.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Biomedical Science - Anatomy And Human Biology
University of Western Australia
Perth, WA12.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and empathy
- POS System Operation
- Data entry proficiency
- Problem-Solving
- Reliable and Responsible
- Honest and Dependable
- Team Collaboration
- Active Listening
- Cooperative Attitude
- Strong multitasking
- Interpersonal Skills
Additional Information
- At UniStart UWA- Providing Information/Visitor Guiding for 14 hours
Referees
Lisa JAMES
Program Manager 7-10
Balga Senior High School
lisa.james2@education.wa.edu.au
0488104754
Timeline
Customer Service Cashier
Valleygirl
08.2023 - Current
Tutor
Balga Senior High School
06.2023 - Current
Waitress
Han`s Cafe
07.2020 - 06.2021
Bachelor of Biomedical Science - Anatomy And Human Biology
University of Western Australia