Lawrence Hoe

Bill Crews Restaurant

• Volunteer (Breakfast Roster), February 2022 - June 2024, (2 hr per week)
• Packaging cold meals for lunch and dinner, providing assistance in serving hot food, and helping with the drink station (coffee and tea)
• Assisted the homeless with requests and queries, e.g. giving emotional support and catering to specific food orders, and subsequently fostering a friendly and supportive environment

Bill Crews Café

• Volunteer, August 2022 - April 2024 (2 hr per second week)
• Provided customer service while maintaining store standards
• Restocked, organised inventory and processed transactions accurately using the cashier
• Prepared ingredients for the café’s meals

• Volunteer, June
• Greeting guests with a welcoming presence as well as guiding guests in venture
• Financially contributed to the fundraising for diabetes (Type 1) by using communication skills to sell raffle tickets to guests for auctioned or featured items
• Provided support in holding up artworks to display to the guests on the stage which would be later auctioned or sold
• Aiding in the set-up and pack-up of the event, e.g. assembling of chairs and tables, and organising remaining inventory back into the storage.

• Casual Team Member

- Normal Week (Approximately 3 hours per week)

- School holidays (Approximately 20-25 hours)

• Delivered fast-paced, high-quality customer service, balancing multiple tasks effectively whilst being tasked with frying chicken and serving customers at the cash register
• Assisted in training newer team members through sharing best practices and technical knowledge to ensure consistent service levels.
• Provided excellent customer service by greeting customers and meeting quality expectations.