Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lawrence Kini

9 Mackey Street,NSW

Summary

Experienced restaurant leader dedicated to enhancing employee, customer, and business success. Diplomatic and friendly with proven commitment to employee training.


Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand. Organized and passionate i strive to build positive rapport, inspires trust, and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

13
13
years of professional experience

Work History

Restaurant Manager (part of Avenue Group)

Bourke And Ward
02.2023 - Current
  • Areas of responsibility include Restaurants/Bars, Silver Service for events and functions, Catering if applicable.
  • Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers on the floor during peak.
  • Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
  • Determined training needed to accomplish goals, then implements plan to floor and bar staff.
  • Carefully interviewed, selected, trained and onboarded staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Coordinated with catering staff to deliver food services for special events and functions.

Supervisor

Avenue On Chifley (Avenue Group)
02.2022 - 02.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Maintained accurate records of sales, labor and other costs.
  • Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
  • Monitored workflow to improve employee time management and increase productivity.

Server

Avenue On Chifley (Avenue Group)
01.2021 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Undertook continuous training in food and beverage knowledge to improve overall performance in sales and customer relationship building.

Talent Resource Coordinator

Hays Recruitment
02.2022 - 08.2023
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Volunteered at local community organizations, providing assistance with day-to-day operations.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Applied effective time management techniques to meet tight deadlines.
  • Delivered services to customer locations within specific timeframes.

Cafe Supervisor

Splash Car Wash Cafe
01.2020 - 09.2021
  • Secured daily cash by verifying totals and making nightly deposits.
  • Optimized profits by controlling food, beverage and labor costs.
  • Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.

Food and Beverage Attendant

Pinnacle People
08.2018 - 12.2021
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Greeted customers and provided menus upon arrival to dining room.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Arranged tables and chairs for special occasions and events.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.

Student Liaison Officer

Galaxy College
01.2019 - 08.2020
  • Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
  • Checked on instructor lessons and communication in order to provide quality answers for students in regards to their education.
  • Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
  • Developed strong communication and organizational skills through working on group projects.

Function Assistant

Compass Group
02.2016 - 02.2018
  • Oversaw event operations to keep running smoothly.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Coordinated pre- and post-event planning with team of 10 staff serving College and University customers.
  • Planned and maintained event timelines to track milestones and successfully reach event goals.

Cook and Barista

Coffee Club Cafe
04.2011 - 01.2016
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Communicated closely with servers to fully understand special orders for customers.

Education

Bachelor of Arts - Humanities - Languages And Linguistics

Western Sydney University
Parramatta, NSW
04.2022

Skills

  • Key Performance Indicators (KPI)
  • Daily Workflow Improvement
  • Staff Training
  • Sales Expertise
  • Overseeing Daily Activities
  • Teamwork and Collaboration
  • Customer Relationship Management
  • Order Delivery Practices
  • Honed Marketing Skills
  • Hiring and Training
  • Inventory Control
  • Staff Supervision
  • Catering Services
  • Staffing and Sales Reporting

Timeline

Restaurant Manager (part of Avenue Group)

Bourke And Ward
02.2023 - Current

Supervisor

Avenue On Chifley (Avenue Group)
02.2022 - 02.2023

Talent Resource Coordinator

Hays Recruitment
02.2022 - 08.2023

Server

Avenue On Chifley (Avenue Group)
01.2021 - 02.2022

Cafe Supervisor

Splash Car Wash Cafe
01.2020 - 09.2021

Student Liaison Officer

Galaxy College
01.2019 - 08.2020

Food and Beverage Attendant

Pinnacle People
08.2018 - 12.2021

Function Assistant

Compass Group
02.2016 - 02.2018

Cook and Barista

Coffee Club Cafe
04.2011 - 01.2016

Bachelor of Arts - Humanities - Languages And Linguistics

Western Sydney University

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