Lawrence Kini

• Provided account information and answered inbound customer inquiries in a timely manner.
• Resolved customer complaints or escalated them to the appropriate personnel as needed.
• Identified potential fraud cases and reported them to the appropriate team.
• Explained banking procedures and regulations to customers accurately.
• Maintained records of customer accounts including transactions and balances.
• Received telephone calls from customers regarding their accounts or services provided by the bank.
• Informed customers about new products or services available through the bank.
• Checked customers' identification when necessary in compliance with anti-money laundering regulations.
• Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
• Monitored account activities for suspicious patterns that could indicate fraudulent activity.

• Directed and coordinated the daily operations of the restaurant floor;.
• Assigned tasks to staff members, monitored performance, and provided feedback;.
• Ensured compliance with health and safety regulations;.
• Maintained a high level of customer service throughout the restaurant;.
• Managed inventory levels and placed orders for food, beverages, and supplies;.
• Monitored cash handling procedures to ensure accuracy in all transactions;.
• Resolved customer complaints promptly and courteously;.

• Supervised and trained staff in customer service, food handling, and safety protocols.
• Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
• Implemented innovative approaches to drive greater operational efficiency and enhance customer satisfaction.
• Efficiently oversaw daily functions of the restaurant, encompassing scheduling, budgeting, and inventory management.
• Maintained adherence to all food safety regulations and sanitation standards.
• Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws, and other items needed for drinks and restaurant needs.
• Resolved problems or concerns to satisfaction of involved parties.
• Delegated work to staff, setting priorities and goals.

• Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
• Drafted job postings for clients, posted them on various online platforms, and screened resumes.
• Maintained accurate records of all applicants' information throughout the recruitment process.
• Provided guidance to employees on interviewing techniques and employer criteria.
• Assisted in onboarding activities such as background checks, orientation sessions.
• Utilized social media networks for sourcing passive job seekers.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
• Hired, trained and mentored staff to meet and exceed high quality standards.
• Maintained accurate records of sales, labor and other costs.
• Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
• Monitored workflow to improve employee time management and increase productivity.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Undertook continuous training in food and beverage knowledge to improve overall performance in sales and customer relationship building.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

• Developed and implemented customer service policies and procedures for cafe staff.
• Created and maintained detailed records of all inventory, sales, customers, orders.
• Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
• Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
• Recruited, trained, managed and evaluated cafe staff performance.
• Maintained an accurate cash register system at all times during business hours.

• Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
• Checked on instructor lessons and communication in order to provide quality answers for students in regards to their education.
• Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
• Developed strong communication and organizational skills through working on group projects.

Successfully utilized a range of skills gained from previous work history to enhance performance in recent positions.

Delighted to provide additional information regarding these positions.

Successfully utilized a range of skills gained from previous work history to enhance performance in recent positions.

Delighted to provide additional information regarding these positions.

Successfully utilized a range of skills gained from previous work history to enhance performance in recent positions.

Delighted to provide additional information regarding these positions.