Hi, I’m
LAWRENCE POBLETE
Sunshine North,Victoria
Summary
Dedicated Individual with Customer Service Specialist experience providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Caring Nursing Student possessing an eager to learn attitude and availability to work for desired career growth for both personal and company-related purposes.
Overview
2
years of professional experience
Work History
Probe CxMelbourne, Victoria
Customer Service Representative
03.2022 - Current
Job overview
- Worked under three separate campaigns dealing with various stakeholders, Clients and Health Professionals
- Worked for Commonwealth Bank as Concierge, directing traffic of inbound calls to relevant departments basing on their initial inquiries
- Worked for Telstra Telecommunications as Financial Assistance and Support; Identifying factors that lead to delayed payments, offering suitable payment arrangements for customers who are vulnerable, processing payment when applicable and using Customer Relationship Management Software to input details of agreed terms of arrangements. Outbound calls were performed on a daily basis to follow-up with Customers on their accounts payable.
- Worked for My Aged Care as the front-line initial conversationalist; Notification of eligibility of elderly clients and their representatives on what products/services are available. Performance of client screening to ensure clients are receiving the best services most suited for their needs, coordinating with existing clients on additional services that may be needed to be undertaken based on their change of circumstances and liaising with Health Professionals on behalf of the clients to ensure records with the service providers are up to date.
Hinduja Global SolutionsIloilo City, Philippines
Customer Service Representative
10.2021 - 12.2021
Job overview
- Answered inbound calls in relation to Medical Claims within in the workforce for insurance purposes
- Performed procedures in regulation with HIPAA Laws and Compliance
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Lakeview Senior CollegeCaroline Springs
VCE Year 12 Completion
12-2015
Victoria UniversityMelbourne, VIC
Certificate III from Digital Media
11-2015
Kangan Institute of TafeMelbourne, VIC
Certificate II from Creative Industries (Media)
12-2014
Iloilo Doctors CollegeIloilo City, Philippines
Bachelor of Science from Nursing
University Overview
- Completed Work placement/Duty in Operating room as Scrub/Circulating Nurse
Skills
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Use of Siebel Customer Relationship Manager Software
- Proficient use of inbound/outbound calling technology; Genesys
- Information Security
- Computer Proficiency
- Privacy and Confidentiality
- Information Collection
- Staff Assistance
Timeline
Customer Service Representative
Probe Cx
03.2022 - Current
Customer Service Representative
Hinduja Global Solutions
10.2021 - 12.2021
Lakeview Senior College
VCE Year 12 Completion
Victoria University
Certificate III from Digital Media
Kangan Institute of Tafe
Certificate II from Creative Industries (Media)
Iloilo Doctors College
Bachelor of Science from Nursing
Languages
English
Professional
Filipino-Tagalog
Professional