Lawrence Poe
Sunnybank Hills,Qld
Overview
25
25
years of professional experience
Work History
Loan Set Representative
Zimmer Biomet
Brisbane, QLD
02.2014 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Able to create new bookings when required.
- Frequently inspected production area to verify proper equipment operation.
- Call back any kits that are needed or to close off open outstanding bookings.
- Able to use RIFD tunnels inbound and outbound
- Investigate any stock discrepancy
- Have run the floor when manager is not present.
- Managed inventory to provide customers with access to products in high demand.
- Check in trays from a inbound process
Kit Scheduler
Stryker South Pacific
New Zealand
12.2002 - 12.2013
- Responsible for scheduling kits and coordinating with customer services.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Manager
TSSU - MBOR, Auckland Hospital
New Zealand
05.1999 - 06.2002
- Managed the TSSU department, including project management and coordination with theatre nurse
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
NZSSA Sterilising Technology Course
11.2000
Skills
- CSSD
- Sterilising process
- Quality Checks of instrument
- Expired checks on implants
- Speaking to theatre nurse
- Inbound
- Checking in trays
- Scanning in implants
- Conducting call backs of kits
- Booking kits on courier
- Following up on open CPOS
- Ordering instruments
- Scanning back implants
- Scan in STOs
- Outbound
- Pick orders
- Pack items
- Use RFID tunnel
- Talk to courier companies
- Problem solving
- Paperwork Processing
General
I do not shy away from hard task and make sure all jobs are completed before the end of day.
I also want to be informed if there is going to be situation that day, staff shortage, stock supply.
I also like to be on the floor to help out where I’m needed.
I respect all my fellow workers and up-line management.
I get on well with anyone I meet or come across.
I am involved in the church and always have time to talk to anyone.
Timeline
Loan Set Representative
Zimmer Biomet
02.2014 - Current
Kit Scheduler
Stryker South Pacific
12.2002 - 12.2013
Manager
TSSU - MBOR, Auckland Hospital
05.1999 - 06.2002
NZSSA Sterilising Technology Course