KATLEEN JACHOWSKI

• Costing and invoicing for clients.
• Promptly respond to client emails, calls, and requests.
• Maintain and update timesheet records.
• Prepare reports for the manager,CEO and client
• Maintain and input critical client data and information.
• Coordinate staff training bookings.
• Efficient data management and organization.
• Support overall administrative tasks and office operations.

• Taking inbound and outbound calls:

- DJPR (Business line, Test Isolation payment line, coronavirus hotline)

- DOH (Call Triage line, Vaccination line, Positive RAT reporting line, Covid Safe Information line)

• Accurately record caller’s information into relevant databases
• Coordinating and reporting to the team leader and support agents
• Maintain Strict and confidentiality while dealing personal and sensitive information
• Ensuring a high level of compliance to quality and service standard
• Compliance and adherence with policies and procedures, and work from home health & safety procedures
• Accurately record caller’s information into relevant databases
• Reporting & coordinating with team leader and support agents
• Maintain Strict and confidentiality while dealing personal and sensitive information
• Ensuring a high level of compliance to quality and service standard
• Compliance and adherence with policies and procedures, and work from home health & safety procedures

• Packed and labeled products.
• Weighed products accurately.
• Maintained a clean and organized workspace (housekeeping).
• Adhered to safety protocols and procedures.
• Ensured all relevant information was properly documented in production records.
• Supported the production team.
• Maintained a focus on quality and efficiency.

• Handling phone queries from callers
• Maintain Strict and confidentiality while dealing personal and sensitive information
• Data Entry, including customer details into relevant databases
• Ensuring a high level of compliance to quality and service standard
• Excellent call control

• Data Entry (scanning and entering data of the shipments and information on the company’s system to ensure they are shipped and delivered on time)
• Responsible in receiving (for documentation) and keeping files for domestic and international shipments
• Responsible in answering both telephone and face to face queries from customers
• Assist supervisor in printing, laminating, scanning, and copying
• Work within legislative guidelines e g OH&S, Anti-discrimination Act

• Responsible for reception duties both telephone & face to face
• Ensure office runs smoothly with adequate supplies
• Complete all administrative task such as petty cash and bus logs in
• Photocopying, filing, archiving and data entry
• Purchasing staff kitchen and clerical supplies
• Receipting money
• Assist on business operations including telephone inquiries and sales
• Work within legislative guidelines e g OH&S, Anti-discrimination Act