Lawrence Sorongan
Sydney,NSW
Summary
Dynamic professional in customer service and team collaboration, honed at Dyson Ltd and other leading companies. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Dedicated and detail-oriented cybersecurity diploma student with a strong foundational knowledge in IT security, risk management, and network fundamentals. Seeking an entry-level IT position to apply my skills in cybersecurity principles, problem-solving, and system monitoring. Committed to contributing effectively to the team while continuously building expertise in information security and IT support.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Dyson Ltd
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
Personal Trainer
Self Employed Services
10.2021 - 10.2023
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
- Educated clients on importance of proper nutrition to reach fitness objectives.
Assistant Store Manager
City Beach
01.2021 - 01.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Retail Sales Associate
ASICS Oceania
07.2017 - 10.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Diploma - Cyber Security
Torrens University Australia
Online05-2025
Certficate III & IV - Personal Training
Australian Institute of Fitness
Parramatta07-2019
Skills
- Customer Service
- Data Entry
- Call center experience
- Customer Relationship Management
- Documentation And Reporting
- CRM Software
- Communication
- Security verification
Timeline
Customer Care Representative
Dyson Ltd
11.2022 - Current
Personal Trainer
Self Employed Services
10.2021 - 10.2023
Assistant Store Manager
City Beach
01.2021 - 01.2022
Retail Sales Associate
ASICS Oceania
07.2017 - 10.2020
Diploma - Cyber Security
Torrens University Australia
Certficate III & IV - Personal Training
Australian Institute of Fitness
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