Lawrence Tahapehi
WOLLONGONG,NSW
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Assistant
FedEx
Sydney
04.2019 - Current
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Identified areas for improvement within the organization's operations process.
- Coordinated the delivery of products or services to customers in a timely manner.
- Assisted with the development of processes and procedures related to operations management.
- Performed quality assurance checks on products before they were shipped out to customers.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Conducted regular audits of operational activities to ensure compliance with regulations.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Ensured that all safety protocols were followed during day-to-day operations.
- Trained new staff members on company policies related to operations management.
Mapping Technician
ANZDRIVE Land Survey's
Melbourne, Victoria
11.2018 - 02.2019
- Driver Operator.
- Pre-start vehicle safety checks.
- Pre-start imagery collection equipment.
- Driving assigned grids, allocated by the coordinator.
- Pre-finished equipment and vehicle checks.
- Driving to Victoria, NSW, and Queensland road regulations.
- Regular reports and updates to the coordinator.
- Supporting other team members, if required.
Lead Ramp Agent
VIRGIN AUSTRALIA
MELBOURNE, VICTORIA
12.2013 - 11.2018
- Monitored the movement of all arriving and departing aircraft to ensure safety compliance with FAA regulations.
- Coordinated the loading and unloading of cargo and baggage on various aircrafts.
- Conducted preflight inspections on aircrafts to identify any maintenance or repair needs.
- Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
- Enforced safety procedures while directing ground personnel in the safe operation of equipment.
- Inspected cargo for proper tagging, labeling, weight distribution and hazardous materials.
- Resolved customer complaints in an efficient and professional manner.
- Prepared documents related to flight operations such as load sheets, gate passes, manifests.
- Interfaced with airport authorities concerning operational issues such as airfield closures or delays due to inclement weather.
- Communicated effectively with pilots regarding arrival and departure times, weather conditions and other pertinent information.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
Education
ROSEHILL COLLEGE
Auckland Skills
- Documentation And Reporting
- Attention to Detail
- Professional and Friendly
- Work Planning and Prioritization
- Positive Attitude
- Customer Support
Languages
English
Professional
Certification
NSW FULL DRIVERS LICENCE
WORKSAFE HIGH RISK LICENCE(Forklift Licence)
CERT 1 VOCATIONAL PREPARATION
CERT 111 IN LOGISTICS
Timeline
Operations Assistant
FedEx
04.2019 - Current
Mapping Technician
ANZDRIVE Land Survey's
11.2018 - 02.2019
Lead Ramp Agent
VIRGIN AUSTRALIA
12.2013 - 11.2018
NSW FULL DRIVERS LICENCE
WORKSAFE HIGH RISK LICENCE(Forklift Licence)
CERT 1 VOCATIONAL PREPARATION
CERT 111 IN LOGISTICS
ROSEHILL COLLEGE