Laxman Maharjan
Melbourne
Summary
Graduate in Information Technology majoring Network and System computing seeking for an opportunity to utilize knowledge and eager to learn and develop career to bring great values and dedication to the role and organizational objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Corporate Business Manager
El Jannah
05.2025 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
Store Manager
El Jannah
02.2023 - 05.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Crew Member
El Jannah
07.2020 - 02.2023
- Australia.
- Helped improve processes and products by relaying customer feedback.
- Resolved issues based on thorough investigations of concerns.
- Handling phone calls, Transferring calls as per customers request.
- Completed inquiries and followed up with customers to share findings and offer solutions.
- Provide basic and accurate information in-person and via phone/email.
- Handling Roster, attending sick call and finding replacement.
- Updated records with all interactions and customers transactions.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
Education
Bachelor of Information of Technology and system - Minor in Networking
Victorian Institute of Technology
The Rocks, NSW01.2023
Professional Year - undefined
ECA
Melbourne, VIC01.2023
Skills
- Understanding of Routing
- Technical Skills: Knowledge Of Virtualization
- Fresh desk Ticketing System
- Switching Protocols
- Financial management
- Customer service
- Project management
- Employee management
Websites
Certification
- Business Analysis Foundations | ECA
- Networking Foundations: Protocols and CLI Tools | ECA
- Cloud Computing: Business Requirements and Digital Transformation | ECA
Languages
English
Full Professional
Timeline
Corporate Business Manager
El Jannah
05.2025 - Current
Store Manager
El Jannah
02.2023 - 05.2025
Crew Member
El Jannah
07.2020 - 02.2023
Professional Year - undefined
ECA
Bachelor of Information of Technology and system - Minor in Networking
Victorian Institute of Technology
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