Laxman Pathak
Canberra,ACT
Summary
Administrative and Financial Assistant with over 2 years of experience in administrative support, customer service, and office management. Proven track record in multitasking and prioritizing tasks to enhance productivity and efficiency in both public and private sector companies. As a hospitality and management graduate, I am passionate about delivering exceptional customer service and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Hospitality Officer (Chef De Partie)
Australian National University (ANU)
Acton , ACT
2023.04 - Current
- Supervise and inspect kitchens across various venues, ensuring compliance with daily temperature reports and work health and safety conditions
- Adhere to and implement sanitation and safety regulations
- Manage the kitchen team in the Executive Head Chef’s absence
- Assist in developing new menu options based on seasonal changes and customer demand
- Ensure prompt execution of kitchen activities
- Resolve customer issues and report them to the Executive Chef
- Support recruitment, selection, and training of new employees.
Administrative Assistant
Canberra Institute of Technology
Reid Campus , ACT
2020.07 - 2021.10
- Handled regular grievance management, academic support, and office supplies management
- Performed administrative tasks such as photocopying, scanning, and filing documents electronically
- Managed mail runs and organized stationery supplies
- Prepared and printed certificates of attendance for departmental training sessions
- Proofread and reviewed files and documents.
Trainee Assistant
Prime Commercial Bank, Ltd.
Kathmandu , Nepal
2018.06 - 2019.01
- Assisted customers with deposit, withdrawal, and payment transactions
- Resolved complaints or account discrepancies and provided financial information
- Recommended bank products and services
- Tracked, recorded, reported, and stored information in the bank’s financial database
- Managed account openings, cheque clearing, credit department tasks, remittance, and debit/credit card management.
Education
Certificate III in Information Technology -
Lumify Learn
ACT09.2024
Advanced Diploma of Hospitality Management -
Canberra Institute of Technology
Reid, ACTDiploma of Hospitality Management -
Canberra Institute of Technology
Reid, ACTMaster’s in Business Studies (MBS) -
Tribhuvan University
KathmanduBachelor’s in Business Studies (BBS) -
Tribhuvan University
KathmanduSkills
- Computer Literacy
- Customer Relationship Management (CRM)
- Office Management and Communication
- Proficient in Excel, Word, PowerPoint, Outlook, Zoom
- Experience with Banner, Trim, enrolment, and high-level academic support
- Regular grievance handling, academic support, timetabling
Professional Development
- Microsoft Office (Word, Excel, PowerPoint, Email, Internet)
- National Award in Personal Development, London Chamber of Commerce (LCCI)
- Introduction to Crime and Criminology
- Entrepreneurship: Ideas to Reality
- Effective Communication in the Workplace
- Developing Your Skills as an HR Professional
- Challenges in Advanced Management Accounting
- Asset Allocation in Investment
- Time Management, Academic Leadership
- The Fundamentals of Marketing, Google Digital Garage (2020)
- Effective Communication in the Workplace, The Open University (2020)
Languages
- Nepali, Native proficiency
- English, Fluent
- Hindi, Fluent
References
- Rajiv Sood, Administrative officer at CIT Business Administration Department, +61 0431400663, Rajiv.Sood@cit.edu.au
- David Wanell, Executive Chef at Ursula Hall, ANU, 0405 383 920, david.wannell@anu.edu.au
Timeline
Hospitality Officer (Chef De Partie)
Australian National University (ANU)
2023.04 - Current
Administrative Assistant
Canberra Institute of Technology
2020.07 - 2021.10
Trainee Assistant
Prime Commercial Bank, Ltd.
2018.06 - 2019.01
Certificate III in Information Technology -
Lumify Learn
Advanced Diploma of Hospitality Management -
Canberra Institute of Technology
Diploma of Hospitality Management -
Canberra Institute of Technology
Master’s in Business Studies (MBS) -
Tribhuvan University
Bachelor’s in Business Studies (BBS) -
Tribhuvan University
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