LAXMAN RANA
Rockdale,NSW
Summary
Team Leader experienced in directing activities of workgroup. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
Work History
Team Supervisor/ Leader/ Trainer
Hungry Jack's
05.2020 - Current
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Managed performance reviews for employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Partnered store and shift manager to train and develop team member skillsets and competencies.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standards through personal example to help each member understand expected behaviours and standards.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Supervised ongoing daily production phases.
Roofer
SYDNEY ROOFING
02.2020 - 10.2020
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Inspected problem roofs to determine best repair procedures.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Expanded knowledge of roofing materials, techniques, and cost effectiveness.
- Managed inventory of roofing supplies and materials.
- Cleaned up work areas upon completion of projects.
- Supervised apprentices and helpers, offering feedback and boosting skills.
- Consistently stayed under budget by monitoring job progress and controlling costs.
Kitchen Assistant
BIG JOHNS Sea Food And Pizzeria
07.2019 - 01.2020
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Made food according to standard recipes with requested changes for customer satisfaction.
Car Wash Employee
Crystal Car Wash
01.2019 - 04.2019
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers, and central vacuums' individual units.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Achieved customer satisfaction by providing high-quality professional service.
- Educated customers on self-service car wash operation for safe, appropriate use.
Mall Manager
Waling Mall
10.2017 - 05.2018
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Personal Trainer
Own Business
01.2016 - 01.2017
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Help them get their job in the army and advised on nutritional values
- Designed specific workout systems for individual clients based on performance ability.
Education
DIPLOMA AND ADVANCED DIPLOMA IN IT - INFORMATION TECHNOLOGY
HAMRO INSTITUTE OF BUSINESS AND TECHNOLOGY
Central, NSW08.2022
High School Diploma -
NEPAL Institute of Science And Technology
NEPAL01.2017
SLC -
ARMADI BOARDING SCHOOL
RAMBACHCHHA, NEPAL02.2013
Skills
- Employee Performance Reviews
- Confidential Records Management
- Team Meetings
- Daily Workflow Improvement
- Loss Prevention Strategies
- Safety Processes
- Key Performance Indicators (KPI)
- Effective Working Relationships
- Overseeing Daily Activities
- Cash Register Operations
- Leading Team Meetings
- Job Assignments
- Work Planning and Prioritization
- Attention to Detail
- Creative Solutions
- Safety Awareness
- Company Safety Policies
- Team Scheduling
- Personnel Recruitment
- Teamwork and Collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Achieved employee of the month for 2 month straight and the most improved crew of the year in 2021
Languages
Nepali
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Japanese
Elementary
Korean
Elementary
Timeline
Team Supervisor/ Leader/ Trainer
Hungry Jack's
05.2020 - Current
Roofer
SYDNEY ROOFING
02.2020 - 10.2020
Kitchen Assistant
BIG JOHNS Sea Food And Pizzeria
07.2019 - 01.2020
Car Wash Employee
Crystal Car Wash
01.2019 - 04.2019
Mall Manager
Waling Mall
10.2017 - 05.2018
Personal Trainer
Own Business
01.2016 - 01.2017
DIPLOMA AND ADVANCED DIPLOMA IN IT - INFORMATION TECHNOLOGY
HAMRO INSTITUTE OF BUSINESS AND TECHNOLOGY
High School Diploma -
NEPAL Institute of Science And Technology
SLC -
ARMADI BOARDING SCHOOL
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