Laxmi Dhami
Balga
Summary
Compassionate and dedicated Aged Care Worker with overseas experience as a Registered Nurse in Nepal, including service at Grande International Hospital. Skilled in providing high-quality support to elderly clients through personalized and person-centred care. Demonstrated ability to enhance clients’ comfort, independence, and overall wellbeing. Reliable, adaptable, and team-oriented, with strong communication and clinical care skills that ensure safe and respectful service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Festive India
09.2025 - Current
- Provided exceptional customer support via phone and email, resolving inquiries efficiently.
- Assisted in maintaining customer satisfaction through effective problem-solving techniques.
- Collaborated with team members to streamline service processes and improve response times.
- Documented customer interactions accurately using CRM systems for future reference.
- Adapted quickly to changes in policies and procedures, ensuring compliance and consistency.
- Conducted follow-up communications with customers to ensure resolution of issues.
- Participated in training sessions to enhance product knowledge and service skills.
Registered Nurse
Grande International Hospital
12.2024 - 08.2025
- Worked across various hospital wards, including Medical-Surgical, Post-Operative, and Emergency Departments.
- Conducted thorough client assessments, including skin checks, early detection of risks, and identification of deterioration.
- Utilized critical thinking to prioritize interventions based on patient acuity and individual needs.
- Administered medications safely and monitored for side effects or adverse reactions.
- Provided compassionate, holistic care addressing physical, emotional, and spiritual wellbeing.
- Experienced in catheter management, bowel care, NG tube feeding, and PEG feeding.
- Adhered to infection control protocols and educated patients on hygiene practices.
- Applied correct manual handling techniques to ensure client safety during transfers and mobility assistance.
- Supported clients with daily living activities, personal care, and transportation needs.
- Trained and guided new staff on client care standards and safety procedures.
Customer Service
Sandar Hotel
11.2023 - 12.2024
- Prepared and served meals in accordance with safety and sanitation guidelines.
- Assisted in inventory management, ensuring proper stock levels for efficient service.
- Maintained cleanliness of dining areas and kitchen equipment to uphold hygiene standards.
- Collaborated with team members to optimize workflow during peak service times.
- Adapted quickly to changing menu items, enhancing overall dining experience quality.
- Played an integral role in maintaining a positive work environment, fostering teamwork, and promoting open communication among staff members.
- Ensured food quality and freshness by closely following established guidelines for proper food handling and storage.
Education
Master of Science - Health Administration
Murdoch University
Perth, WA08-2027
Bachelor of Science - Nursing
Rajiv Gandhi University of Health And Science
Bangalore11-2023
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Patient care
- Privacy and confidentiality
- Palliative care
- Housekeeping tasks
- Meal preparation
- Meal planning
- Cultural sensitivity
- Relationship building
- Medication organization
- Daily living support
- Verbal and written communication
- Mental health support
- Emergency preparedness
- Health monitoring
- Fall prevention
- First aid and safety
- Time management
- Respectful and compassionate
Certification
- Overseas Nursing Certification
- First Aid and CPR certificate
- NDIS
- Primary Emergency care Certificate (overseas)
- Fire safety and evacuation
- Psychosocial Counselling Certificate
- Manual handling certificate
- Working with children certificate
- Flu and Covid vaccination.
Languages
English
Full Professional
Nepali
Native or Bilingual
Timeline
Customer Service Representative
Festive India
09.2025 - Current
Registered Nurse
Grande International Hospital
12.2024 - 08.2025
Customer Service
Sandar Hotel
11.2023 - 12.2024
Master of Science - Health Administration
Murdoch University
Bachelor of Science - Nursing
Rajiv Gandhi University of Health And Science
Visa status and License
- I am on subclass 500 visa (student visa), with limited work restrictions.
- I hold Category "C" (car) License and a reliable car with comprehensive Insurance.