Laxmi Ghimire
Campsie,NSW
Summary
Personable and reliable professional with a strong commitment to delivering excellent customer service and enhancing shopping experiences. Proficient in transaction handling and managing customer inquiries efficiently, fostering a welcoming environment that boosts customer satisfaction and loyalty. Developed key customer service skills in a fast-paced retail setting, excelling in customer interactions and support. Transitioning into a new field with a focus on leveraging these transferable skills to contribute effectively in diverse environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Good Day Mart
02.2025 - 04.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Om Groceries
11.2024 - 02.2025
- Maintained professionalism in high-stress situations, effectively resolving conflicts.
- Resolved customer complaints with empathy, enhancing loyalty and repeat business.
- Restocked and refilled supplies to ensure efficient operations.
- Responded promptly to customer inquiries about products, services, and company information.
Customer Service
Sunrise Meat & Groceries Mart
09.2024 - 11.2024
- Managed orders and resolved transaction issues efficiently.
- Handled inquiries, complaints, and returns with professionalism.
- Reported customer feedback to enhance service quality.
- Assisted in training new team members to ensure smooth onboarding.
- Delivered exceptional customer service by promptly addressing concerns.
Front of Desk Staff
Himalayan Cafe
11.2021 - 07.2024
- Provided warm greetings to customers and visitors upon arrival.
- Answered phone calls professionally, addressing customer inquiries effectively.
- Accurately took orders and served food promptly to enhance dining experience.
- Maintained high standards of food and beverage quality to ensure customer satisfaction.
- Efficiently processed cash and credit card transactions to uphold security measures.
- Assisted with dishwashing tasks to maintain cleanliness and hygiene standards.
- Restocked supplies regularly to support smooth operational flow.
Education
Graduate - Business Studies
Tribhuvan University
11.2023
Skills
- Effective communication
- Multitasking and prioritization
- Patience and composure
- Leadership abilities
- Team collaboration
- Quick learning and active listening
- Positive mindset
- Reliability and trustworthiness
- Safety and hygiene awareness
- Enthusiasm and willingness
Certification
- MEMORY POWER TRAINING
- A.S.K Enlightenment Pvt.Ltd
- 2022
LANGUAGE
English
Hindi
Nepali
Timeline
Customer Service Cashier
Good Day Mart
02.2025 - 04.2025
Customer Service Representative
Om Groceries
11.2024 - 02.2025
Customer Service
Sunrise Meat & Groceries Mart
09.2024 - 11.2024
Front of Desk Staff
Himalayan Cafe
11.2021 - 07.2024
Graduate - Business Studies
Tribhuvan University
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