Summary
Work History
Education
Skills
Accomplishments
Self Motivation
Time Management
Adaptability
Timeline
Generic

Laxmi Maharjan

Sydney

Summary

Experienced in delivering comprehensive support in fast-paced environments, excelling at utilizing problem-solving skills to promptly address and resolve technical issues. Deep understanding of customer service principles and effective communication techniques, consistently ensuring customer satisfaction while maintaining a high level of professionalism.

Work History

Desktop Support / Network Support (Intern)

ITnetfix
  • Provided Level 1 support, addressing technical issues and inquiries.
  • Collaborated with cross-functional teams to maintain and optimize the network infrastructure
  • Improved customer satisfaction by efficiently addressing and resolving support issues.
  • Assisted in streamlining support processes for increased efficiency and productivity.
  • Installed and configured PC hardware and software technologies to meet client requirements
  • Utilized expertise to troubleshoot IT hardware and networking issues efficiently
  • Prevented potential escalations by proactively identifying recurring issues and suggesting improvements within the organization''s processes or products that could address them.

Customer Service Representative (Team Leader)

Myer


  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Trained new hires on company-specific policies, procedures, and compliance guidelines.
  • Proactively memorized company knowledge of products and services and tickets updates

Sales and Marketing (Manager)

  • Implemented a full cycle sales strategy resulting in a 30% increase in company and a 20% increase in retention
  • Facilitate an average 15 cold calls and sales leads per week
  • Advised clients on best practices suggestively selling the appropriate products to ensure they had 100% client satisfaction
  • Delivered targeted budget increasing sales by 20% over 6 months

Quality Analyst

RDM Pizza
  • Analyzed quality and performance data to support operational decision-making.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.

Junior Graphic Designer

SEO Beetree
  • Designed website layouts, templates, and unique branded looks.
  • Developed print materials such as brochures, banners, and signs.
  • Applied knowledge of production to create high-quality images.
  • Innovated new approaches in layout composition, leading to more compelling visual narratives within projects.
  • Developed custom graphics for client websites, improving user experience and engagement.
  • Implemented best practices for web accessibility, making online resources available to a wider range of users.
  • Used Adobe Photoshop and Adobe illustrator to create images and layouts.
  • Enhanced user experience by creating engaging web content and optimizing website navigation.

Web Development and Graphic design

Longtail-media
  • Front-end website design and graphics design for small businesses
  • Generating templates for webpage in adobe Illustrator and adobe Photoshop
  • Used Dreamweaver and Bootstrap for coding

Education

The ACS Professional Year Program - ICT

QIBA
03.2024

Master of Information Technology -

Charles Sturt University
10.2020

Bachelor of Information Technology -

Punjab Technical University
11.2017

Skills

  • Client relationship building
  • Calendar management
  • Teamwork and collaboration
  • Cross-functional support
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Troubleshooting skills
  • Network support
  • Adaptability and flexibility
  • Decision-making
  • Software installation
  • Task prioritization

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Self Motivation

  • Demonstrated ability to work independently.
  • Proactive approach to tasks and problem-solving.
  • Results-driven mindset.

Time Management

  • Effective prioritization of tasks.
  • Proven ability to meet deadlines.
  • Efficient use of time and resources.

Adaptability

  • Flexibility in handling changes and unexpected challenges.
  • Openness to new tools and technologies.
  • Ability to pivot quickly when needed.

Timeline

Master of Information Technology -

Charles Sturt University

Bachelor of Information Technology -

Punjab Technical University

Desktop Support / Network Support (Intern)

ITnetfix

Customer Service Representative (Team Leader)

Myer

Sales and Marketing (Manager)

Quality Analyst

RDM Pizza

Junior Graphic Designer

SEO Beetree

Web Development and Graphic design

Longtail-media

The ACS Professional Year Program - ICT

QIBA

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Laxmi Maharjan