Laxmi Prajapati
Sydney,Australia
Summary
Experienced and results-driven Housekeeping Manager with over 5 years of success leading housekeeping operations in high-end hotel environments. Proven ability to manage large teams, oversee daily cleaning operations, and uphold the highest standards of guest satisfaction. Skilled in using Opera PMS, FCS, and Knowcross systems, with strong capabilities in staff scheduling, productivity tracking, and maintaining coordination. Committed to excellence in service delivery, safety compliance, and operational efficiency.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
2026
2026
years of professional experience
Work History
Housekeeping Relief Manager
Sydney Harbour Marriott
Sydney, NSW
- Lead a team of 35-45 staff to consistently meet Marriott standards ensuring the property maintains its 5 star reputation.
- Actively monitor and respond the guest feedback via Marriott guest voice, implementing and addressing the action plans that improved room cleanliness scores.
- Manage daily operations, ensuring seamless turnaround during peak occupancy periods.
- Oversaw daily operations, ensuring exceptional guest experiences and service quality.
- Analyzed guest feedback to identify areas for service improvement and operational adjustments.
- Collaborated with department heads to align operational strategies with business goals.
- Facilitated regular team meetings to foster communication and address operational challenges.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Housekeeping Coordinator
W Hotel
Sydney, NSW
09.2024 - 08.2025
- Lead and manage a housekeeping team of 60–75 staff across multiple hotel floors.
- Coordinate daily operations to ensure all rooms meet cleanliness and readiness standards.
- Handle internal departmental communications and room allocations.
- Monitor team productivity, generate reports, and track operational records.
- Assist hotel managers with daily planning and staff coordination.
- Maintain accuracy in reporting and ensure consistent compliance with hotel policies.
Housekeeping Duty Manager
Crown Towers
Sydney, NSW
11.2020 - 08.2024
- Oversaw all aspects of daily housekeeping in a luxury hotel setting.
- Collaborated with front office staff to prioritize room readiness and manage guest expectations.
- Supervised a team of 60–70 room attendants and housepersons.
- Resolved guest issues promptly and professionally, improving satisfaction ratings.
- Approved staff timesheets, managed rosters, and tracked operational performance.
- Reported facility issues and liaised with maintenance for timely fixes.
Supervisor & Housekeeping Coordinator
QT Hotel
Sydney, NSW
02.2018 - 07.2020
- Allocated room duties using Opera PMS to ensure timely room turnaround.
- Supervised daily operations and conducted staff performance checks.
- Supported team training and implemented standard operating procedures to uphold brand standards.
Customer Service All-Rounder
Livelo Espresso & Kitchen
Sydney, NSW
01.2017 - 01.2018
- Managed POS operations, prepared food and beverage service areas.
- Maintained strict OH&S standards, reported hazards, and handled inventory control.
- Provided friendly, efficient customer service in a fast-paced hospitality setting.
Education
Master of Business Administration - MBA
Holmes Institute
Sydney, NSWSkills
- Staff Leadership & Team Management
- Room Readiness & Quality Assurance
- Rostering & Timesheet Management
- Guest Relations & Complaint Resolution
- Opera PMS, Knowcross, GXP & FCS Systems
- Maintenance & Inventory Reporting
- OH&S Compliance
- Productivity & KPI Tracking
- Communication & Department Coordination
- Training & Staff Development
Timeline
Housekeeping Coordinator
W Hotel
09.2024 - 08.2025
Housekeeping Duty Manager
Crown Towers
11.2020 - 08.2024
Supervisor & Housekeeping Coordinator
QT Hotel
02.2018 - 07.2020
Customer Service All-Rounder
Livelo Espresso & Kitchen
01.2017 - 01.2018
Housekeeping Relief Manager
Sydney Harbour Marriott
Master of Business Administration - MBA
Holmes Institute