Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAXMI SHARMA

Sunshine,VICTORIA

Summary

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.

Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.

Outgoing Front Office Assistant with 1 year of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite.

Friendly and organized with positive attitude and exceptional communication abilities. Possesses understanding of office software and clerical tasks, including managing appointments and handling inquiries. Committed to enhancing office efficiency and providing outstanding customer service.

Transitioning from busy office environment where skills in multitasking and customer service were developed. Adept at managing schedules and resolving issues efficiently. Seeking to leverage these abilities in new field to contribute positively and ensure smooth operations.

Overview

2
2
years of professional experience

Work History

Front Office Assistant

SUNSHINE MOTOR REPAIRS AND TYRES
10.2023 - Current
  • Administer the help desk, adhere to prescribed protocols, and direct issues to the appropriate resource
  • Communicate through Microsoft Teams with the Team members
  • Handling Inbound and Outbound calls including account explanations in a professional manner
  • Pick packing products, RF scanning, Packing online orders, Printing labels and documents
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Supported staff members with administrative tasks, improving productivity across various departments.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.

Cleaner

Officeworks Campbellfield
07.2023 - 11.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.

Education

Bachelor of Education -

Tribhuwan University- Kathmandu
Nepal
07-2022

Skills

  • Listening skills
  • Cleaning and sanitizing
  • File organization
  • Sweeping and mopping
  • Time management
  • Problem-solving skills
  • Administrative skills
  • Cash handling
  • Reception duties
  • Mail handling
  • File management
  • File maintenance
  • Document management
  • Health and safety regulations

Timeline

Front Office Assistant

SUNSHINE MOTOR REPAIRS AND TYRES
10.2023 - Current

Cleaner

Officeworks Campbellfield
07.2023 - 11.2024

Bachelor of Education -

Tribhuwan University- Kathmandu
LAXMI SHARMA