Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
LAXMI SIMKHADA

LAXMI SIMKHADA

Guilford,NSW

Summary

Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Office Assistant

Frankie B's
05.2024 - 11.2024
  • Answered incoming calls promptly and professionally; transferred calls or took messages as needed.
  • Performed efficient data entry utilizing Office applications, including Word, Excel, and PowerPoint.
  • Arranged and maintained filing systems to enhance document retrieval efficiency.
  • Maintained confidentiality while handling sensitive information during administrative tasks.
  • Drafted and distributed emails and memos to facilitate seamless communication.
  • Monitored office equipment operation and resolved technical issues efficiently..

Assistant Manager

Frankie B's
01.2024 - 11.2024
  • Trained new employees on product knowledge, customer service protocols, and safety regulations.
  • Resolved customer complaints promptly to maintain high levels of professionalism.
  • Oversaw daily store operations by managing staff schedules and inventory control processes.
  • Coached new employees on company policies and cash handling procedures to ensure compliance.

Floor Staff Member

Frankie B's
05.2023 - 12.2023
  • Maintained cleanliness of the floor area and stock shelves with merchandise.
  • Provided excellent customer service to guests, ensuring their satisfaction and comfort.
  • Demonstrated strong problem-solving skills by quickly resolving customer complaints.
  • Organized store displays to attract customers and increase sales opportunities.
  • Utilized effective communication skills when interacting with both customers and co-workers.

Cleaning Assistant

Pickwick company
02.2020 - 11.2022
  • Assisted with daily cleaning tasks, such as dusting and vacuuming, to maintain a clean and organized facility.
  • Performed deep cleaning duties on floors, carpets, windows, walls, furniture, fixtures, and other surfaces.
  • Organized and restocked supplies in closets and storage areas.
  • Followed established health and safety regulations while performing all duties related to sanitizing work areas.
  • Disinfected and cleaned bathroom areas, refilling dispensers.

Front Office Assistant

KSL Hotel and Resort
  • Managed all incoming and outgoing calls, accurately recording messages for office staff distribution.
  • Maintained professional and welcoming environment to enhance client experience.
  • Directed phone inquiries, scheduled appointments, and resolved customer questions efficiently.
  • Executed check-in and check-out procedures to ensure seamless operations.
  • Handled wake-up calls, guest requests, and event functions as needed.
  • Processed reservations through calls or emails to maximize booking efficiency.






Education

BHM - Hospitality Management

Tribhuvan University
06.2016

BBHM - Hospitality Management

Southern cross university

Skills

  • Customer service
  • Problem solving
  • Adaptability
  • Team leadership
  • Cash handling
  • Team motivation
  • File management
  • Billing and invoicing
  • Reception duties
  • Word processing
  • Hospitality services
  • Meeting planning
  • Report preparation

Certification

  • Licensed RSA - 2029

Timeline

Office Assistant

Frankie B's
05.2024 - 11.2024

Assistant Manager

Frankie B's
01.2024 - 11.2024

Floor Staff Member

Frankie B's
05.2023 - 12.2023

Cleaning Assistant

Pickwick company
02.2020 - 11.2022

BBHM - Hospitality Management

Southern cross university

Front Office Assistant

KSL Hotel and Resort

BHM - Hospitality Management

Tribhuvan University

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