Laxmi Thapa

• Providing friendly and professional service to enhance customer satisfaction.
• Handling cash, credit, and digital payments while ensuring correct change and receipts.
• I developed strong verbal communication skills by interacting with diverse customers.
• Supporting team members during rush hours created a positive work environment.
• Ensuring a pleasant customer experience built trust and encouraged repeat business.
• Active listening was essential in understanding customer needs, and resolving issues effectively.

This experience strengthened my interpersonal skills, problem-solving abilities, and ability to work in a fast-paced environment. It also gave me a deeper appreciation for customer service and retail operations.

As a Coles Services Team Member, my role focused on maintaining a clean, organized, and safe store environment. My key responsibilities included:

• Ensuring store cleanliness, including trolley collection, aisle tidiness, and waste management.
• Unexpected challenges, such as spills or misplaced items, required quick thinking and problem-solving.
• Adapting to different tasks each shift kept me flexible and ready to handle new responsibilities.
• I gained awareness of occupational health and safety procedures, including hazard identification and safe work practices.

Overall, my experience at Coles Services strengthened my ability to work in a fast-paced retail environment, improved my problem-solving skills, and deepened my understanding of excellent customer service, and workplace safety.

• Maintaining cleanliness to high standards requires strong attention to detail.
• Managing multiple rooms within a limited timeframe improved my ability to prioritize tasks.
• Learning to handle cleaning chemicals correctly minimizes health risks.

My experience as a Housekeeping Room Attendant taught me valuable skills in efficiency and professionalism. It also reinforced the importance of teamwork and maintaining high cleanliness standards in the hospitality industry.