Laxmikanth Reddy Kandi
Homebush,NSW
Summary
Efficient administrator eager to leverage knowledge in cloud-based database management systems. Skilled in database security, backup and recovery with good understanding of automation and containerization tools. Team-oriented with strong work ethic.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Salesforce Administrator Intern
ManpowerGroup
10.2023 - 11.2023
- Assisted in creating and maintaining user profiles, roles, and permission sets.
- Collaborated with cross-functional teams to gather and document business requirements.
- Configured custom objects, fields, and relationships to meet business requirements.
- Created workflow rules and process builder flows to automate business processes.
- Developed reports and dashboards for real-time insights into sales performance.
- Conducted data analysis to identify data cleansing and transformation requirements.
- Utilized DataLoader for data extraction, transformation, and loading (ETL) processes.
- Ensured data integrity and consistency during the migration process.
Service Desk Technician
Kinetic IT
06.2022 - 08.2023
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used SERVICE NOW ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded technical support needs.
Education
Master of Science - Information Systems
University of Southern Queensland
Sydney, Australia04.2021
Bachelor of Science - Information Technology
Nishitha Degree College
INDIA04.2016
Skills
- Data Management
- User and Access Control
- Reports and Dashboards
- Workflow Automation
- Process Builder
- Lightning Experience
- Salesforce Lightning App Builder
- Customer Relationship Management (CRM)
- Problem-solving and Analytical Skills
- Territory Management
- Report building
Certification
- Certified Salesforce Administrator
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
Salesforce Administrator Intern
ManpowerGroup
10.2023 - 11.2023
Service Desk Technician
Kinetic IT
06.2022 - 08.2023
Master of Science - Information Systems
University of Southern Queensland
Bachelor of Science - Information Technology
Nishitha Degree College
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