Laxshami Khiatani
3 Charlie Street, Zillmere,Australia
Summary
Highly organised customer service and operations professional with 7+ years’ experience across aviation, hospitality, corporate facilities, and front desk operations. Strong background in scheduling, logistics coordination, client service, and high-pressure environments. Experienced using Amadeus, OPERA PMS, CRM systems, and booking platforms with proven ability to manage time-sensitive operations, stakeholder communication, and administrative support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Agent (CSA)
Qantas Airways
Brisbane, QLD
10.2025 - Current
- Coordinate departure and arrival flight processes in a fast-paced airport environment
- Manage passenger check-in, boarding, flight changes, and arrival assistance
- Use Amadeus system for bookings, flight updates, rebooking, and customer records
- Support disrupted flights, delays, and schedule changes with strong problem-solving
- Ensure compliance with airline safety, security, and operational procedures
- Deliver high-level customer service while maintaining strict timelines
Food & Beverage Supervisor
The Point Brisbane Hotel
Brisbane, QLD
02.2025 - Current
- Lead and train staff to maintain service standards
- Supervise daily operations across F&B across restaurant, bar and functions
- Manages team rosters, and service delivery
- Manage stock ordering, inventory control, and reporting
- Resolve customer concerns and maintain service standards
Corporate Boardroom Attendant
Gastronomy
05.2020 - Current
- Coordinate meeting room setup, catering logistics, and executive client support
- Deliver corporate-facing service in high-standard boardroom environments
- Maintain strong relationships with clients and internal stakeholders
Front Desk Reception (Casual)
Hudson - Mazda Toowong
Brisbane, QLD
01.2025 - 12.2025
- Managed bookings, appointments, inbound calls, and CRM updates
- Coordinated estimator schedules and client appointments
- Supported lead follow-up and administration tasks
Spotter (On Call)
Tradies on Ropes
05.2023 - 10.2023
- Ensured safety compliance around machinery and work zones
- Assisted with site setup, communication, and hazard control
Front Office Receptionist
MGSM Hotel & Conference Centre
06.2022 - 04.2023
- Managed reservations, check-in/out, billing, and guest administration
- Performed night audit, reconciliations, and issue resolution
- Supported front office operations and guest logistics
Food & Beverage Attendant
MGSM Hotel & Conference Centre
02.2019 - 06.2022
- Delivered high-quality service in restaurant and functions
- Managed orders, service flow, and guest experience
Housekeeping, Food Service, Front of House
01.2017 - 12.2019
Education
Diploma of Hospitality & Management -
Strathfield College
Bachelor of Science - Management & Accountancy
Divine Word College
Skills
- Flight & Travel Coordination
- Scheduling & Rostering
- Customer Service & Stakeholder Support
- FIFO Site Administration Readiness
- Logistics & Operational Support
- Reporting & Data Accuracy
- Conflict Resolution
- Fast-Paced Multitasking
- Booking and Scheduling Systems
- Microsoft office Suite
- Amadeus Altéa Customer Management System
- OPERA PMS
- CRM Systems
Certification
- Responsible Service of Alcohol (RSA) & RSG
- White Card
- First Aid/CPR
References
Available upon request
Timeline
Customer Service Agent (CSA)
Qantas Airways
10.2025 - Current
Food & Beverage Supervisor
The Point Brisbane Hotel
02.2025 - Current
Front Desk Reception (Casual)
Hudson - Mazda Toowong
01.2025 - 12.2025
Spotter (On Call)
Tradies on Ropes
05.2023 - 10.2023
Front Office Receptionist
MGSM Hotel & Conference Centre
06.2022 - 04.2023
Corporate Boardroom Attendant
Gastronomy
05.2020 - Current
Food & Beverage Attendant
MGSM Hotel & Conference Centre
02.2019 - 06.2022
Housekeeping, Food Service, Front of House
01.2017 - 12.2019
Diploma of Hospitality & Management -
Strathfield College
Bachelor of Science - Management & Accountancy
Divine Word College