Layarna Brooks-Aue
SYDNEY,NSW
Summary
Results-driven shift manager with extensive experience in staff supervision and process optimization. Expertise in coordinating team efforts to achieve operational efficiency and elevate customer service standards. Proven track record in resolving complaints and improving customer satisfaction metrics. Strong focus on enhancing transaction accuracy and overall service delivery. Dedicated cashier with a solid background in cash handling and POS technology. Committed to improving team dynamics and operational efficiency to elevate customer service standards. Proven track record in managing cash registers, merchandising, and ensuring customer satisfaction. Highly organized and proactive, effectively contributing to team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
CJ Butchery
02.2024 - Current
- Operated cash register during peak hours, ensuring quick and accurate transactions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers with product inquiries and tailored recommendations based on their needs.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints to improve overall satisfaction and foster positive customer relationships.
- Collaborated with front-end staff to provide customer assistance.
Shift Manager
McDonald's
03.2022 - 02.2024
- Supervised team members during peak hours to ensure efficient service.
- Coordinated scheduling logistics to enhance staff availability during peak periods.
- Resolved customer complaints promptly to increase satisfaction and loyalty.
- Conducted regular safety checks to maintain a clean and safe work environment.
- Monitored food preparation processes to ensure compliance with health standards.
- Managed inventory levels and ordered supplies for daily operations.
- Directed daily cash intake by meticulously counting registers and calculating profits.
- Executed all opening and closing responsibilities according to defined protocols.
- Helped employees accomplish tasks during peak periods.
Service Crew Member
McDonald's
09.2019 - 03.2022
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Delivered exceptional customer service in fast-paced environment, enhancing guest experience.
- Managed cashier duties, ensuring accurate order processing and efficient payment transactions.
- Assembled food items while observing safety and hygiene regulations.
- Maintained cleanliness and organization in dining and kitchen areas.
- Participated in training new crew members on service protocols and procedures.
Skills
- Cash handling
- POS systems
- Transaction accuracy
- Order taking
- Customer assistance
- Cash drawer balancing
- Inventory management
- POS system operations
- Loss prevention
- Process improvement
- Staff supervision
- Team collaboration
Languages
English
Native/ Bilingual
Certification
- Barista Certification
Timeline
Cashier
CJ Butchery
02.2024 - Current
Shift Manager
McDonald's
03.2022 - 02.2024
Service Crew Member
McDonald's
09.2019 - 03.2022