LAYET AROP

• Coordinate stock movements, transfers, and inventory accuracy across multiple boutiques.

• Manage client orders and after-sales cases through Salesforce, liaising with international workshops to resolve repairs.

• Produce and maintain daily/weekly operational and sales reports for management.

• Support cross-functional teams by tracking order timelines and ensuring on-time delivery and accurate documentation.

• Execute visual merchandising updates in line with global brand standards.

• Contribute to boutique performance by meeting KPIs and maintaining service excellence.

• Oversee daily operational functions, including stock control, scheduling, and team coordination.

Track customer orders and delivery timelines, ensuring data accuracy across CRM and reporting systems.

Improve operational processes to enhance team efficiency and service standards.

Create brand-aligned visual displays and merchandising layouts to support sales performance.

Support business administration, including email correspondence, weekly reports, and data entry in Excel.

Train new team members on operational procedures, policies, and customer service expectations.

• Managed daily store operations, including rostering, inventory control, maintenance, and reporting.

Supervised and coached a team of 10+ staff, increasing overall team performance and service standards.

Planned and executed merchandising layouts, signage, and product displays.

• Conducted monthly stocktake and reconciled inventory with 99% accuracy.

• Communicated with stakeholders, vendors, regarding stock requirements, and product flow.

• Achieved consistent sales results, including a 20% sales increase over three consecutive months in 2022.

• Organized and managed the setup of event venues, including decorations and equipment.
• Trained new employees on company policies and best practices for customer service.
• Monitored inventory levels and ordered supplies to maintain operational readiness.
• Monitored employee productivity to provide constructive feedback and coaching.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.