Lay Hong Ly
Burton,SA
Summary
Dynamic professional with a proven track record at Skycity, excelling in high-pressure environments and enhancing guest satisfaction through exceptional customer service and team collaboration. Spearheaded monthly casino tournaments and implemented training programs, boosting operational efficiency. Skilled in multitasking and effective time management, with proficiency in POS software and a commitment to guest relations.
Overview
4
4
years of professional experience
Work History
Host Responsibility Coordinator
Skycity
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Registered Nurse
Estia Health Burton
10.2023 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Casino Manager
Skycity
10.2022 - Current
- Organized and controlled blackjack and poker tournaments every month.
- Collaborated with other department heads to create a seamless guest experience across all areas of the casino.
- Improved casino operations by streamlining processes and implementing efficient systems.
- Implemented employee training programs to enhance staff skills and knowledge in the casino industry.
Casino Croupier
Skycity Adelaide
03.2020 - 10.2022
- Sustained a clean and organized work environment, adhering to established cleanliness standards for the gaming floor.
- Participated in regular professional development trainings to stay current on industry trends and improve job performance.
- Facilitated a welcoming environment for novice players, providing clear explanations of game rules and betting procedures.
- Addressed guest concerns promptly, resolving issues efficiently while maintaining a courteous demeanor throughout interactions.
Education
Bachelor of Science - Nursing
University of South Australia
Adelaide, SA12.2023
Cert IV - Veterinary Nursing
University of Queensland
Brisbane, QLD12.2022
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- POS Software
- Guest Relations
- Table Assignment Coordination
- First Aid Training
- Foreign language skills
Languages
Khmer
Native or Bilingual
English
Full Professional
Timeline
Host Responsibility Coordinator
Skycity
07.2024 - Current
Registered Nurse
Estia Health Burton
10.2023 - Current
Casino Manager
Skycity
10.2022 - Current
Casino Croupier
Skycity Adelaide
03.2020 - 10.2022
Bachelor of Science - Nursing
University of South Australia
Cert IV - Veterinary Nursing
University of Queensland
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