Layla Agostini

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Developed strategies to maximize sales and profitability.
• Established customer service standards and monitored staff compliance.
• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.
• Ensured compliance with safety regulations and company policies.
• Created weekly work schedules for store personnel.
• Managed daily banking activities such as deposits and withdrawals.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Monitored employee performance and identified performance gaps for corrective action.

• All duties as above

• I overseen 3 areas within the Practice -

* Reception

* Vet Nursing

* Rehabilitation

• Performed administrative tasks related to filing paperwork and scheduling appointments.
• Recorded patient histories, patient observations, treatments, and medications administered.
• Prepared animals for Surgery and assisting with calming and support
• Assisted veterinarians with physical examinations of animals.
• Nail Clipping and Filing
• Laser Therapy

* Hydrotherapy

* Tens Machine

* Assisting with taking care of deceased animals and offering compassion to owners