Layla Altoufaili
South Granville,NSW
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
14
14
years of professional experience
Work History
Call Centre Agent/Inbound/Outbound
Forrest Contact
03.2022 - Current
- Developed extensive knowledge of products and services to better assist customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
- Delivered exceptional customer service by fostering a positive experience throughout all interactions.
- Assisted colleagues with their own lead generation tasks during peak times or when they needed support, contributing positively towards team success overall.
- Generated leads and established relationships with potential customers through outbound and inbound telephone calls and emails.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Called potential customers from multiple customer databases and marketing lists.
- Increased conversion rate with targeted outreach strategies, including email campaigns and cold calling.
- Collaborated with team members to refine lead generation strategies.
Medical Receptionist
Lakemba Medical Centre
02.2011 - 03.2012
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Macarthur Girls High School
Parramatta, NSWSkills
- Effective communicator with strong interpersonal skills
- Customer Service and Support
- Attentive learner- able to grasp new concepts quickly
- Ability to work well under pressure in a fast- paced environment
- Resilient
- Friendly and professional
- Bilingual-fluent in English and Arabic
Timeline
Call Centre Agent/Inbound/Outbound
Forrest Contact
03.2022 - Current
Medical Receptionist
Lakemba Medical Centre
02.2011 - 03.2012
Macarthur Girls High School
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