Layla Augustine
Logan City
Summary
I finished my schooling journey in 2024, I am now getting prepared to start my first year at The University of Queensland studying a Bachelor of Nursing, with the aspiration to become a clinical practitioner. In the month of February I will acquire my Provide First Aid and CPR certificate.
I am searching for a job that has the capacity to offer longer trading hours in comparison to my current job.
My experience when working has developed and furthered my skills in having an excellent work ethic, high-level communication skills to coworkers and customers; to ensure an all round positive experience, carrying responsibilities and ensuring a organised workplace that prioritises cleanliness, the people and experience.
Additionally in regards to sales, I have 4 years of ensuring quality customer service and maintaining sales to reach company targets.
Overview
3
3
years of professional experience
Work History
Barista
Hammerichs Coffee
08.2023 - Current
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Crew Member
Hungry Jacks
12.2021 - 07.2023
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Canterbury College
Waterford, QLD01-2024
Skills
- Opening and closing duties
- Delivers exceptional customer service
- High-energy attitude
- Organizational skills
- Time management
- Communication
Timeline
Barista
Hammerichs Coffee
08.2023 - Current
Crew Member
Hungry Jacks
12.2021 - 07.2023
Canterbury College
Similar Profiles
Theo Gun KohTheo Gun Koh
Store Team Member at Peets Coffee And Tea, & Santoro CoffeeStore Team Member at Peets Coffee And Tea, & Santoro Coffee
Lori KeenLori Keen
Owner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting CompanyOwner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting Company
Vasylyna UkolovaVasylyna Ukolova
Barista at Coffee Shop «Coffee, Wine & More»Barista at Coffee Shop «Coffee, Wine & More»