Summary
Overview
Work History
Education
Skills
Timeline
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Layla Augustine

Logan City

Summary

Dynamic wellness professional with a proven track record at City Cave, excelling in customer service and sales. Adept at maintaining hygiene standards and fostering a welcoming environment, I effectively resolved conflicts and promoted wellness packages, ensuring a positive experience for all members. Strong organizational skills and a commitment to excellence drive my success.

Overview

2
2
years of professional experience

Work History

Wellness Attendent

City Cave
04.2025 - Current
  • Conducted facility tours for prospective members, showcasing the variety of amenities available to encourage signups.
  • Participated in ongoing professional development opportunities to stay informed about industry trends and best practices.
  • Promoted a safe and welcoming environment for all members, promptly addressing concerns and resolving conflicts.
  • Greeted each member warmly upon arrival, fostering a sense of community within the center.
  • Recommended and sold wellness packages and memberships based on client's preferences and needs.
  • Replenished stock room linens, robes and towels to maintain adequate supplies for guests.
  • Maintained cleanliness of centre, including magnesium pool rooms, infrared saunas, massage rooms, and a wellness relaxation room

Cafe All Rounder

Hammerichs Hillcrest
07.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Consistently managing POS systems, and ensuring correct payments
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.

Education

Bachelors of Nursing - Nursing

University of Queensland
Brisbane, QLD
11-2027

Skills

  • Wellness facility organisation
  • Working individually to run a centre efficiently
  • Hygiene maintenance
  • Sales and promotion
  • Handling EFTPOS, online and POS payments
  • Receptive customer service; deescalating customers to ensure they leave positively if any negative experience has occurred
  • Customer service skills
  • Time management
  • Problem-solving
  • Multitasking and organization
  • Work prioritization
  • Handling escalations

Timeline

Wellness Attendent

City Cave
04.2025 - Current

Cafe All Rounder

Hammerichs Hillcrest
07.2023 - Current

Bachelors of Nursing - Nursing

University of Queensland

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Layla Augustine