Layla Balakas
Cockatoo
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Starbucks
11.2024 - Current
- Supported inventory management by organizing stock and monitoring product levels.
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Contributed to visual merchandising efforts by arranging displays according to guidelines.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Supervisor
Starbucks
02.2023 - 11.2024
- Resolved customer complaints promptly, fostering positive experiences.
- Trained new employees on operational procedures and company policies to enhance team performance.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enforced company policies and regulations with employees.
Manager
McDonald's
01.2019 - 01.2023
- Trained and mentored team members, fostering a collaborative work environment.
- Streamlined workflow processes, reducing service time and enhancing customer satisfaction.
- Resolved customer complaints promptly, maintaining high levels of service excellence.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
Education
Year 12 Completion -
Brentwood Secondary College
Glen Waverley, VIC11-2019
Skills
- Problem-solving
- Store organization
- Time management
- Stock management
- Relationship building and management
- Staff scheduling
Timeline
Assistant Store Manager
Starbucks
11.2024 - Current
Supervisor
Starbucks
02.2023 - 11.2024
Manager
McDonald's
01.2019 - 01.2023
Year 12 Completion -
Brentwood Secondary College