Summary
Overview
Work History
Education
Skills
References
First aid certificate
Timeline
Generic

Layla Cowcill

Little Grove,WA

Summary

I am a compassionate and dedicated aged care worker with hands-on experience at Hall and Prior, supporting residents with both personal and domestic tasks. I find great purpose in helping others, and I take pride in making daily life more comfortable and dignified for those in my care. Known for being patient, supportive, and genuinely caring, I thrive in environments where I can build meaningful connections and provide respectful, person-centered support. I’m passionate about aged care and committed to improving the quality of life for every individual I assist.

Overview

7
7
years of professional experience

Work History

Personal Caregiver

clareance estate
Albany , WA
03.2025 - Current
  • Assisted clients with daily living activities and personal hygiene routines.
  • Developed and maintained strong relationships with clients and their families.
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained a clean and safe living environment for clients.
  • Documented health changes and reported concerns to healthcare providers.
  • Provided emotional support to clients and families during difficult times.
  • Prepared meals according to prescribed diets while monitoring fluid intake and output levels.

Customer Service Associate

Woolworths Dog Rock
Albany, WA
05.2018 - Current
  • Provided information about products and services available to customers.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Greeted customers and identified their needs.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.

Customer Service Assistant

Harry’s cafe north road
ALBANY, WA
05.2024 - 08.2024
  • Provided product knowledge to customers through effective communication.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
  • Analyzed customer feedback surveys to identify areas for improvement.
  • Maintained a clean and organized work area at all times.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Resolved customer complaints promptly and professionally.
  • Organized promotional displays according to company guidelines.
  • Collaborated with management team on ways to improve service levels within the restaurant.
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Greeted and welcomed customers as they arrived at the restaurant.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Provided assistance with clearing plates from tables after meals were completed.

Community Aged Care Worker

Albany community care
ALBANY, WA
12.2023 - 06.2024
  • Conducted regular home visits to monitor client health and wellbeing.
  • Assisted in the preparation of meals for clients according to individual dietary requirements.
  • Provided emotional support and comfort to clients during difficult times.
  • Maintained accurate records of services provided, medications administered and any changes in client behaviour or health status.
  • Monitored vital signs such as blood pressure, temperature and respiration rate on a regular basis.
  • Transported elderly individuals safely between their homes and medical appointments.
  • Performed light housekeeping duties, including laundry, vacuuming and meal preparation.
  • Actively listened to client concerns and complaints while providing appropriate guidance.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Supported bathing, dressing and personal care needs.

Apprentice Mechanic

Albany World Of Cars
Albany, WA
2022 - 05.2024
  • Diagnosed vehicle problems using computerized diagnostic equipment to pinpoint faults and malfunctions.
  • Inspected vehicles for safety issues such as worn brake pads or fluid leaks.
  • Followed service schedules to perform regular maintenance on cars and trucks in accordance with manufacturer recommendations.
  • Performed basic maintenance and repair services on vehicles such as changing oil, replacing air filters, rotating tires, and inspecting brakes.
  • Assisted with more complex repairs including engine overhauls, transmission replacements, suspension work, and electrical system diagnostics.
  • Maintained records of all services performed on each vehicle along with the cost of labor and materials used.
  • Tested drive systems following repairs to ensure they were functioning properly before returning them to customers.
  • Operated hydraulic lifts safely when raising vehicles off the ground during repairs.
  • Cleaned shop area daily to maintain a safe working environment.
  • Adhered strictly to safety protocols when handling hazardous materials.

Customer Service Associate

Coles
Albany, WA
11.2019 - 02.2021
  • Handing cash operating of cash register and counting back change
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Kept work area neat, clean, and well-stocked at all times.
  • Greeted customers and identified their needs.

Education

Certificate 3 in Hair And Beauty - Hair And Beauty

Albany Regional Tafe
Albany Wa
10-2021

Skills

  • Positive and Professional
  • Active Listening
  • Customer Service
  • Computer Proficiency
  • Product Knowledge
  • Data Entry
  • compassionate
  • caring
  • very committed

References

  • Jacky cod- Albany community care 0466 434 243
  • Siti- Albany community care 0461535578
  • Kylie- 0408188230

First aid certificate

Completed a first aid certificate

Timeline

Personal Caregiver

clareance estate
03.2025 - Current

Customer Service Assistant

Harry’s cafe north road
05.2024 - 08.2024

Community Aged Care Worker

Albany community care
12.2023 - 06.2024

Customer Service Associate

Coles
11.2019 - 02.2021

Customer Service Associate

Woolworths Dog Rock
05.2018 - Current

Apprentice Mechanic

Albany World Of Cars
2022 - 05.2024

Certificate 3 in Hair And Beauty - Hair And Beauty

Albany Regional Tafe

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Layla Cowcill