LAYLA DIAMANTIS
Burns Beach
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated worker with positive personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
2
2
years of professional experience
Work History
Waitress
Hillarys Beach Club
12.2023 - Current
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes
Mini Golf Attendant Christmas Casual
Wanneroo Botanical Gardens
11.2024 - 01.2025
- Ensured a safe playing environment by maintaining clean facilities and enforcing club rules and regulations.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Increased guest satisfaction by addressing concerns promptly and courteously during the ticket scanning process of Christmas light event
Waitress
The Iluka
12.2022 - 12.2023
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation
- Kept server areas clean and stocked to increase efficiency while working tables
- Reduced wait times for seating by efficiently clearing tables immediately after guests' departure
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
Education
Food Handler Certificate
Streamline Training
IM ALERT Food Safety Training
Environmental Health Australia
High School Diploma -
St Stephens Carramar
Carramar, WA09.2024
Skills
- Food station setup
- Conflict and Complaint Resolution
- Hospitality service expertise
- Greeting guests
- Food safety understanding
- Team collaboration
- Friendly, positive attitude
- Reservations Management
- Customer Service
Timeline
Mini Golf Attendant Christmas Casual
Wanneroo Botanical Gardens
11.2024 - 01.2025
Waitress
Hillarys Beach Club
12.2023 - Current
Waitress
The Iluka
12.2022 - 12.2023
Food Handler Certificate
Streamline Training
IM ALERT Food Safety Training
Environmental Health Australia
High School Diploma -
St Stephens Carramar
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