Layla Edwards

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

As we were a short staffed store, I had many more opportunities to learn tasks from other roles such as -

- Retail Manager

• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.

- Stock Controller

• Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
• Performed inventory control, such as counting, and stocking merchandise.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.

- Dispensary Technician

• Improved patient care by accurately preparing and dispensing medications in a timely manner.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.