Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Layla Evans

Student
Bridgeman Downs,QLD

Summary

I am a 16 year old high school student completing my HSC and ATAR online at TAFE. I have experience in customer service for both retail and hospitality. My friendly, smiley nature makes me approachable for questions a customer may have while also able to remain calm and collected when dealing with difficult customers.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Front of House/Kitchen Hand

Beloporto Burger Bar
Byron Bay, NSW
12.2021 - 03.2024
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Skilled at working independently and collaboratively in a team environment.

Pharmacy Assistant

Ocean Shores Pharmacy
Ocean Shores, NSW
01.2022 - 07.2022
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Kept pharmacy counter and related areas clean, neat and organized.

Customer Service Team Member

Coles Supermarket
Ocean Shores, NSW
12.2022 - 04.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

No Degree - Completed Grades 7 - 8

Craigslea State High School
Chermside West, QLD
01.2020 - 12.2021

RoSA - Completed Grades 9 - 10

Mullumbimby High School
Mullumbimby, NSW
01.2022 - 04.2024

No Degree - Finishing Senior Studies Grades 11-12

TAFE NSW
Online
04.2024 - Current

Skills

  • Weighing and Measuring
  • Equipment Cleaning
  • Pantry Restocking
  • Sanitation and Sterilization Procedures
  • Trash Removal and Recycling
  • Proper Storage Procedures
  • Effective Customer Communication
  • Customer Service
  • Managing Cash Register
  • POS System Operations

Websites

Timeline

No Degree - Finishing Senior Studies Grades 11-12

TAFE NSW
04.2024 - Current

Customer Service Team Member

Coles Supermarket
12.2022 - 04.2023

RoSA - Completed Grades 9 - 10

Mullumbimby High School
01.2022 - 04.2024

Pharmacy Assistant

Ocean Shores Pharmacy
01.2022 - 07.2022

Front of House/Kitchen Hand

Beloporto Burger Bar
12.2021 - 03.2024

No Degree - Completed Grades 7 - 8

Craigslea State High School
01.2020 - 12.2021

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