Layla Farhat
Preston's,Australia
Summary
Compassionate and adaptable professional with leadership experience in hospitality and transport logistics. Proven skills in communication, teamwork, and problem-solving, fostering positive relationships in dynamic environments. Currently pursuing a Certificate II in Animal Care, reflecting a commitment to continuous learning and high-quality service. Recognized for reliability, empathy, and a strong work ethic, dedicated to making a positive impact in every role.
Overview
8
8
years of professional experience
Work History
Transport Team Leader
Aldi Distribution Centre
Eastern Creek, NSW
11.2024 - Current
- Managing inbound/outbound warehouse operations, inventory control, and transport scheduling.
- Supervised daily operations to streamline workflow and foster team collaboration.
- Delegated daily tasks to team members to optimize group productivity.
- Led team meetings to discuss priorities and address challenges.
- Implemented process improvements that increased productivity in the distribution center.
- Monitored compliance with safety standards and company policies.
- Trained new employees on safety protocols and operational procedures.
- Resolving shipping delays, managing supply chain conflicts, and troubleshooting equipment or order-fulfillment issues.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Executed the loading of cargo onto vehicles for efficient transport. onto trucks using appropriate lifting techniques and equipment.
Customer Support Team Leader
Bunnings
Northmead
08.2022 - 09.2024
- Led team in applying leadership, problem-solving, communication, creativity, and retention skills to enhance overall performance
- Constantly supervising and training staff to ensure high-quality customer service
- Recruited, selected, oriented, and trained employees while fostering personal growth opportunities to maintain a skilled staff
- Analyzed sales data and modified staffing levels to meet customer needs
- Provided prompt service and quality goods while addressing customer requests, comments, and complaints in a timely and satisfactory manner
- Maintained inventory levels and ordered new products when needed as well as ensuring products and their prices are displayed correctly
- Proficient in handling cash and operating a variety of POS systems, with no discrepancies or errors since I’ve worked for the company.
- Demonstrated keen attention to detail in handling transactions, ensuring 100% accuracy in balancing cash in fifteen different drawers at the end of each shift
Kitchen hand / waiter / register operator
XS Espresso Cafe
Northmead, NSW
04.2022 - 08.2022
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Operated cash register efficiently to process customer transactions.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness of tables and dining area for guest comfort.
- Maintained cleanliness and organization of kitchen and storage areas.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Operated kitchen equipment safely, ensuring proper usage and maintenance.
- Supported team members with dishwashing and cleaning duties efficiently.
- Ensured fresh and ready-to-use fruit and vegetable ingredients for cooking and serving.
Kitchen Hand
Khoder’s Pizza Café
Granville, NSW
01.2019 - 01.2022
- Maintained safe food handling practices and ensured hygienic workspace, adhering to strict infection control measures
- Ensured compliance with WHS and contributed to maintaining a safe work environment
- Provided a professional standard of customer service and responded to customer requests for modification or cancellation of orders
- Greeted and communicated with customers, building rapport and customer engagement
- Provided explanation on food items and confirmed food allergies or dietary restrictions
- Suggested additional food items and merchandise to increase customer purchases
- Collaborated with team to achieve service goals and uphold service standards
- Utilised payment devices to process electronic cash payments, including performing calculations for start and end of shift cash floats
Education
Cert 2 - Animal Care
Taronga Zoo Institute of Science And Learning
Mosman12-2026
HSC -
Greystanes High School
Greystanes, NSW12-2022
Skills
- Operational leadership
- Task management
- Shift coordination
- Customer service
- Customer experience improvement
- Customer relationship management
- WHS compliance
- Health and safety
- Safety training
- Emergency response
- Software proficiency
- Team development
- Team membership
- Effective communication
- Problem solving
- Coaching techniques
- Payment processing
Accomplishments
- Peer Support Leader, 01/01/20
- Receiver of Principals Award, 01/01/17 - 01/01/20
- Member of the Student Representative Council, 01/01/18 - 01/01/20
- UTS Campus Taster Program, 01/01/18
- Pittwater High Program, 01/01/19
- GOALS (Career Program Organised by Optus), 01/01/19
- DIVERGE (Career Program Organised by REACH), 01/01/19
Volunteer Experience
Volunteer Fundraiser, Holroyd High School, 01/01/19, Planned and coordinated fund raising events, raising $1000.
RSPCA Volunteer, 2024-2025 provided crucial, hands-on support to care for animals and assist staff.
Timeline
Transport Team Leader
Aldi Distribution Centre
11.2024 - Current
Customer Support Team Leader
Bunnings
08.2022 - 09.2024
Kitchen hand / waiter / register operator
XS Espresso Cafe
04.2022 - 08.2022
Kitchen Hand
Khoder’s Pizza Café
01.2019 - 01.2022
Cert 2 - Animal Care
Taronga Zoo Institute of Science And Learning
HSC -
Greystanes High School