Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Layla Harb

Austral,New South Wales

Summary

An experienced Customer Service Supervisor bringing 4 years of quality performance in customer support and supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication. A fast learner and can adapt to a new working environment. Also have the ability to transfer skills to different departments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Woolworths
Austral, New South Wales
09.2019 - Current
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Advised employees through day-to-day work and complex problems.
  • Actively support service team members by quickly responding to and finding appropriate solutions to customer issues.
  • Guided service team members and provided training in various store departments.

Education

Bachelor of Law And Commerce - Law And Commerce

Macquarie University
Sydney, NSW

High School Diploma -

Hoxton Park High School
Hinchinbrook, NSW
09.2021

Skills

  • Effective time management
  • Team management
  • Leadership
  • Adaptability and resilience
  • Verbal and Written Communication
  • Supervising employees
  • Retain information quickly

Certification

Higher School Certificate (HSC)

Timeline

Customer Service Supervisor

Woolworths
09.2019 - Current

Bachelor of Law And Commerce - Law And Commerce

Macquarie University

High School Diploma -

Hoxton Park High School

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Layla Harb