Kim (Layla) Hoang
Perth,WA
Summary
Adapt in customer service and problem-solving, demonstrating a positive attitude and teamwork. Excellently balances multitasking and communication, ensuring efficiency and adaptability in dynamic environments. Committed to continuous improvement, excelling in roles requiring flexibility across varied shifts, significantly enhancing team productivity and client satisfaction.
Overview
2
2
years of professional experience
Work History
Barista/ All Rounder (part-time)
Tentazioni Barkery, Cafe and Kitchen
Perth, WA
07.2024 - Current
- Welcome customers, taking their orders and handing payments
- Serive espresso-based coffee such as: latte, capuchino, flat white, machiato, …
- Prepare and service food: provide assistance to prep hands and other kitchen staff as need, especially during the peak time such as
- Clean and mantain clean food handing and hygiene.
- Mantained a calm demeanor during the periods of high volume
Waitress (Part-time)
Net Hue Restaurant
Vietnam
03.2024 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
All Rounder/Barista (Part-time)
Hanoi Croissant & Coffee, Hanoi, Vietnam
Vietnam
06.2022 - 08.2023
- All aspects of providing excellent customer service.
- Took order, served food, handing payments, opening and closing.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor Of Civil Engineering - Economic Construction Manager
Nationa Civil of Engineering
Vietnam03.2017
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Flexible and Adaptable
- Multitasking
- Excellent Communication
Timeline
Barista/ All Rounder (part-time)
Tentazioni Barkery, Cafe and Kitchen
07.2024 - Current
Waitress (Part-time)
Net Hue Restaurant
03.2024 - 06.2024
All Rounder/Barista (Part-time)
Hanoi Croissant & Coffee, Hanoi, Vietnam
06.2022 - 08.2023
Bachelor Of Civil Engineering - Economic Construction Manager
Nationa Civil of Engineering