Layla Hoffman
Carlingford,NSW
Summary
Reliable support worker offering several years of experience promoting client development in day programs and group home settings. Skilled in facilitating physical and educational activities, and monitoring client progress. Observant, patient team player with a passion for helping others. I am a proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success, and achieving positive results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Worker
Hire Up
Sydney, NSW
07.2023 - Current
- Worked in clients' respite homes and assisted with daily morning and afternoon tasks.
- Administered medications.
- Supported a client with drives home and to day programs.
- Assisted high-behaviour clients and supported them with de-escalation techniques.
- Worked closely in a team to provide top-level care.
Support Worker
Giant Steps
Gladesville, NSW
02.2023 - Current
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behaviour modification.
- Accompanied clients to medical appointments.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Administered medication, as well as being a medications officer for my assigned building.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Assisted in the development of skills through group activities and one-on-one interactions.
- Worked with a large range of clients, with a vast difference in behaviours and needs.
Pilates Instructor
Studio Pilates
Lane Cove, NSW
09.2022 - 10.2023
- Assisted with marketing campaigns designed to attract new members or retain existing ones.
- Created a welcoming atmosphere in order to make clients feel comfortable in class environment.
- Performed administrative tasks such as scheduling appointments, collecting payments or managing inventory.
- Attended workshops, seminars, conferences and other professional development activities related to Pilates instruction.
- Enforced safety rules and procedures to minimise injuries.
- Demonstrated proper form and technique while providing verbal cues and physical adjustments to ensure safety during exercise sessions.
Team Member
Coles
Lachlan Square, NSW
01.2022 - 09.2022
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to achieve project milestones within set deadlines.
- Participated in regular training sessions to improve product knowledge and service skills.
- Rotated through series of different stations based on team needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Crew Member
McDonalds
West Ryde, NSW
02.2018 - 11.2021
- Resolved customer complaints in a professional manner.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Adhered to health department regulations regarding food handling procedures.
Education
High School Certificate -
Riverside Girls
Gladesville12-2021
Skills
- Medication administration
- Client assessment
- Behaviour management
- Crisis intervention
- Care planning
- Interpersonal communication
- Daily living assistance
- Documentation and reporting
- First aid and CPR
- Emergency response training
Certification
- NDIS worker screening check
- Epilepsy essential certificate
- First AID and CPR training
- Crisis Prevention and Safety Intervention
- Quality, Safety and You NDIS certificate
Timeline
Support Worker
Hire Up
07.2023 - Current
Support Worker
Giant Steps
02.2023 - Current
Pilates Instructor
Studio Pilates
09.2022 - 10.2023
Team Member
Coles
01.2022 - 09.2022
Crew Member
McDonalds
02.2018 - 11.2021
High School Certificate -
Riverside Girls
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