Summary
Overview
Work History
Education
Skills
Languages
Community Service
References
Hobbies and Interests
Why I love Fashion
Timeline
Generic

Layla Mathers

Brisbane,QLD

Summary

As an existing team member at McDonald's, I exhibit a highly motivated and welcoming impression on others by delivering exceptional customer service. I have a professional approach to presentation ensuring that I am consistently upholding the presentation and standards to customers. I convey a strong work ethic by fostering open communication with team members and displaying initiative to seek innovative solutions to challenges. Through my flexibility I seek additional shifts, replace sick employees and work in a variety of areas throughout McDonald's. I thrive in fast-paced settings where my adaptability and effective communication are emphasised. I am committed to delivering results that exceed expectations while maintaining a friendly and welcoming demeanour. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Employee

McDonalds
11.2020 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Junior Referee

Brisbane Metropolitan Touch Association
01.2019 - 01.2022
  • Communication skills are necessary for positive outcomes when officiating.
  • Ensured compliance with rules and regulations of the sport.
  • Assisted senior referees in making calls and decisions about game play.
  • Communicated with other officials regarding game procedures, penalties, and rulings.
  • Resolved conflicts between teams or players in an efficient manner while maintaining impartiality.

Education

Year 12 Graduate Certificate -

St Thomas More College
Sunnybank, QLD
11.2023

Cert II in Business -

St Thomas More College
Sunnybank
11.2021

Cert III in Volunteering -

St Thomas More College
Sunnybank
11.2021

Future Minds Program (Humanities) -

St Thomas More College
Sunnybank, QLD
12.2019

Graduated as House Captain -

Algester State School
11.2016

Skills

  • Ability to Multitask
  • Fast Learner
  • Ability to Work Under Pressure
  • Customer Service
  • Problem Solving
  • Collaboration & Teamwork
  • Communication Skills
  • Understanding Customer Needs

Languages

English

Community Service

  • Time Keeper at Sleeman Sports Complex, 05/01/21, 05/01/21, Utilize excellent time management skills to ensure that swimming times were accurate.
  • Rosies, 08/01/23, By collaborating with Rosies a local non-profit organisation, I was able to showcase commitment to community service through volunteer work, supporting local homeless individuals and families. I was able to demonstrate dedication to social responsibility through working with a team to serve meals exhibiting teamwork, communication and problem-solving skills.

References

  • Mrs Bec Webster, Secondary Science and HPE educator
  • Jessica Lutze, Shift supervisor and Manager - McDonalds Underwood

Hobbies and Interests

  • Acting
  • Touch Football
  • Fashion
  • Writing

Why I love Fashion

I love fashion as it fosters a sense of community among enthusiasts who share a passion for style and aesthetics. Whether through online communities, fashion events, or personal interactions, connecting with others who appreciate fashion is fulfilling and enriching. Another reason I love fashion is due to the confidence boost it gives you, putting on an outfit you feel comfortable in is an amazing feeling. I want to help customers find their perfect outfit and see their self esteem and confidence sky rocket.


Timeline

Customer Service Employee

McDonalds
11.2020 - Current

Junior Referee

Brisbane Metropolitan Touch Association
01.2019 - 01.2022

Year 12 Graduate Certificate -

St Thomas More College

Cert II in Business -

St Thomas More College

Cert III in Volunteering -

St Thomas More College

Future Minds Program (Humanities) -

St Thomas More College

Graduated as House Captain -

Algester State School
Layla Mathers