Music, Fashion, Photography, Dance and Theatre
Layla Morton
Bowen Hills,QLD
Summary
A dynamic professional with a proven track record at Boutique Maree and Mission Beach Tavern, I excel in fostering customer loyalty and enhancing team performance. My expertise in effective communication and problem-solving, coupled with a knack for creative thinking and organizational skills, significantly boosts operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Boutique Maree
Boutique Maree
01.2020 - 01.2025
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Assisted customers with prompt and polite support in-person and via telephone.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Provided training and guidance to new staff, ensuring high level of service quality.
- Maintained cleanliness and organization of store, creating welcoming environment for customers.
- Implemented promotional campaigns, increasing customer engagement and sales.
- Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Food and Beverage Attendant
Mission Beach Tavern
02.2024 - 11.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Assisted with setup and breakdown of events and parties to comply with logistics.
- Monitored and managed reservation system, optimizing seating arrangements and reducing wait times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food, enhancing overall service efficiency.
- Fostered positive dining atmosphere by engaging with guests and providing personalized service.
- Improved customer satisfaction by quickly addressing and resolving any complaints or concerns.
- Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
- Assisted with bussing tables and cleaning up spills.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
Education
High School Diploma -
Tully State High School
Tully, QLD11-2023
Skills
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Excellent communication
- Creative thinking
- Organizational skills
- Active listening
- Decision-making
Interests
Timeline
Food and Beverage Attendant
Mission Beach Tavern
02.2024 - 11.2024
Boutique Maree
Boutique Maree
01.2020 - 01.2025
High School Diploma -
Tully State High School
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