Layla Oxborrow
Gold Coast,QLD
Summary
Proven track record in enhancing customer experience and streamlining operations, demonstrated during tenure at Gold Coast Sports And Leisure Centre. Excelled in customer interaction and time management, fostering long-term client relationships and ensuring operational efficiency. Skilled in teamwork and attention to detail, consistently achieving and surpassing goals.
Overview
10
10
years of professional experience
Work History
Sub Contractor
Gold Coast Sports And Leisure Centre
2019.07 - Current
- supervise activity sessions.
- deal with enquiries, sell tickets and make reservations.upervise activity session's
- Built lucrative, long-term client relationships.
- Communicated with customers about new product options and ful filled there needs.
Hotel Services Age Care Facility
Uniting Care
2017.11 - 2019.05
- Provided clients with emotional support and companionship.
- Developed and executed a detailed cleaning schedule, ensuring all areas of the facility were cleaned and maintained to the highest standards
- Assisted the elderly with daily living skills including hygiene, dressing, meal preparation, and nutrition, assisting clients with medications.
Cafe Allrounder
Mellow Coffee And Wine Bar
2015.01 - 2017.01
- Assisted in taking orders and preparing coffee beverages.
- Maintained a clean and organized café environment.
- Provided friendly and efficient customer service.
- Restocked supplies and ensured a seamless workflow.
Education
Cert IV Early Childhood
Kool Kids Training College
02.2016
Skills
- Customer interaction
- Time Management
- Safety Procedures
- Attention to Detail
- Teamwork and Collaboration
- Reliability
- Self Motivation
- Goal Setting
References
- Nicole Wickham - Sports and Leisure Manager 0419 206 618
- Catherina Sheedy - personal reference 0423301815
- Michael Beatie - Clarence River Jockey Club Chief Executive Officer (02) 6643 3951
Timeline
Sub Contractor
Gold Coast Sports And Leisure Centre
2019.07 - Current
Hotel Services Age Care Facility
Uniting Care
2017.11 - 2019.05
Cafe Allrounder
Mellow Coffee And Wine Bar
2015.01 - 2017.01
Cert IV Early Childhood
Kool Kids Training College
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