Layla Robb
Summary
Dedicated and compassionate Individual, providing assistance and care to individuals in need. Seeking a challenging position where I can leverage my strong interpersonal skills, empathy, and commitment to enhancing the well-being of others.
Overview
19
19
years of professional experience
Work History
Barista/Bartender/Waitress/Gaming
Lodge Hotel
01.2020 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
Barista/Bartender/Waitress/Gaming
Roulettes Tavern
01.2017 - 01.2020
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Bar Tender/Waitress/Barista
Modbury Plaza Hotel
01.2016 - 01.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Sales Assistant
Chica Booti
01.2015 - 01.2016
- Increased sales by building strong customer relationships and providing excellent service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Counter Sales, Co-coordinator
JB HiFi
01.2009 - 01.2015
- Improved overall team efficiency by streamlining communication and implementing best practices in task management.
- Increased participant engagement by designing interactive activities and fostering a welcoming environment.
- Managed budgets effectively, allocating resources efficiently to reduce costs without compromising quality.
- Developed comprehensive event plans for seamless execution, ensuring successful events with high satisfaction rates.
Youth Support Worker (work Experience)
Enfield High School
01.2005 - 03.2005
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Improved communication among youth through group discussions, role-play activities, and team-building exercises.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Assisted in the planning and execution of special events, creating memorable experiences for youth members.
Education
Certificate IV - Youth Work
TAFE SA
GILLES PLAINS, SA11.2005
High School Diploma -
GEPPS CROSS HIGH
GEPPS CROSS, SA01.2001
Skills
- Compassionate and patient
- Strong interpersonal and communication skills
- Ability to work independently and collaboratively
- Knowledge of relevant health and safety regulations
- Empathy and understanding of diverse client needs
- Crisis intervention and problem-solving skills
References
- Robert Ciantar, Duty Manager, Lodge Hotel, 0449226520
- Jodie Keene, Duty Manager, Roulettes Tavern, 0447 305 066
- Paula Underwood, Personal Reference, 0480463030
Timeline
Barista/Bartender/Waitress/Gaming
Lodge Hotel
01.2020 - Current
Barista/Bartender/Waitress/Gaming
Roulettes Tavern
01.2017 - 01.2020
Bar Tender/Waitress/Barista
Modbury Plaza Hotel
01.2016 - 01.2017
Sales Assistant
Chica Booti
01.2015 - 01.2016
Counter Sales, Co-coordinator
JB HiFi
01.2009 - 01.2015
Youth Support Worker (work Experience)
Enfield High School
01.2005 - 03.2005
Certificate IV - Youth Work
TAFE SA
High School Diploma -
GEPPS CROSS HIGH
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