Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Layla Robb

Summary

Dedicated and compassionate Individual, providing assistance and care to individuals in need. Seeking a challenging position where I can leverage my strong interpersonal skills, empathy, and commitment to enhancing the well-being of others.

Overview

19
19
years of professional experience

Work History

Barista/Bartender/Waitress/Gaming

Lodge Hotel
01.2020 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.

Barista/Bartender/Waitress/Gaming

Roulettes Tavern
01.2017 - 01.2020
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Bar Tender/Waitress/Barista

Modbury Plaza Hotel
01.2016 - 01.2017
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Sales Assistant

Chica Booti
01.2015 - 01.2016
  • Increased sales by building strong customer relationships and providing excellent service.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Counter Sales, Co-coordinator

JB HiFi
01.2009 - 01.2015
  • Improved overall team efficiency by streamlining communication and implementing best practices in task management.
  • Increased participant engagement by designing interactive activities and fostering a welcoming environment.
  • Managed budgets effectively, allocating resources efficiently to reduce costs without compromising quality.
  • Developed comprehensive event plans for seamless execution, ensuring successful events with high satisfaction rates.

Youth Support Worker (work Experience)

Enfield High School
01.2005 - 03.2005
  • Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
  • Improved communication among youth through group discussions, role-play activities, and team-building exercises.
  • Promoted a safe and welcoming environment, leading to increased participation in programs and services.
  • Assisted in the planning and execution of special events, creating memorable experiences for youth members.

Education

Certificate IV - Youth Work

TAFE SA
GILLES PLAINS, SA
11.2005

High School Diploma -

GEPPS CROSS HIGH
GEPPS CROSS, SA
01.2001

Skills

  • Compassionate and patient
  • Strong interpersonal and communication skills
  • Ability to work independently and collaboratively
  • Knowledge of relevant health and safety regulations
  • Empathy and understanding of diverse client needs
  • Crisis intervention and problem-solving skills

References

  • Robert Ciantar, Duty Manager, Lodge Hotel, 0449226520
  • Jodie Keene, Duty Manager, Roulettes Tavern, 0447 305 066
  • Paula Underwood, Personal Reference, 0480463030

Timeline

Barista/Bartender/Waitress/Gaming

Lodge Hotel
01.2020 - Current

Barista/Bartender/Waitress/Gaming

Roulettes Tavern
01.2017 - 01.2020

Bar Tender/Waitress/Barista

Modbury Plaza Hotel
01.2016 - 01.2017

Sales Assistant

Chica Booti
01.2015 - 01.2016

Counter Sales, Co-coordinator

JB HiFi
01.2009 - 01.2015

Youth Support Worker (work Experience)

Enfield High School
01.2005 - 03.2005

Certificate IV - Youth Work

TAFE SA

High School Diploma -

GEPPS CROSS HIGH

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Layla Robb