Layla Smith
Yeppoon
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Keppel Bay Bakery
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
IGA Supermarket
11.2020 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Primary Education
Central Queensland University
Rockhampton, QLD12-2029
High School Diploma -
St Ursula's College
Yeppoon11-2024
Skills
- Order management
- Team collaboration
- Professional appearance
- Effective communication
- Safe food handling
- Time management
- Strong work ethic
Certification
- First Aid Certification
- Certificate II in Health Support Services
- Certificate I in Hospitality
- CPR/AED Certification
Timeline
Server
Keppel Bay Bakery
10.2023 - Current
Cashier
IGA Supermarket
11.2020 - 02.2025
Bachelor of Arts - Primary Education
Central Queensland University
High School Diploma -
St Ursula's College
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